National Accounts Service Dispatcher

ASSA ABLOY • Huntersville, NC

1d

About The Position

As a Service Dispatcher for National Accounts at Door Systems ASSA ABLOY, you will play a pivotal role in ensuring the efficient coordination of service requests and the delivery of exceptional service to our customers. You will be responsible for managing service requests, dispatching technicians and subcontractors, and maintaining clear communication channels to meet service level agreements. If you are a detail-oriented, organized, and customer-focused individual, we encourage you to apply for this position.

Requirements

• High school diploma or equivalent
• Proven experience in a service dispatch or customer service role.
• Strong organizational and multitasking abilities.
• Comfort in working in extremely face paced environment
• Excellent communication skills, both written and verbal.
• Proficiency in using dispatch software and office productivity tools.
• Familiarity with geographical mapping and routing tools.
• Ability to remain calm and make decisions in high-pressure situations.
• Customer-focused with a strong commitment to delivering outstanding service.

Nice To Haves

• associate's degree or relevant certification is a plus

Responsibilities

• Efficiently allocate service requests to field based on their skills, location, and availability for Nationwide service customers.
• Communicate with customers to schedule service appointments, provide updates on technician arrival times, and address any concerns or inquiries.
• Plan and optimize technician routes to minimize travel time and fuel costs, ensuring timely service delivery.
• Accurately record and maintain service request information, schedules, and service status in our database.
• Respond promptly to emergency service requests and coordinate the immediate dispatch of technicians to critical situations.
• Collaborate closely with service technicians, management, and other team members to ensure seamless service delivery.
• Resolve scheduling conflicts, customer complaints, and other service-related issues in a professional and timely manner.
• Monitor service quality and customer satisfaction, seeking opportunities for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED