National Accounts Service Delivery Specialist
CENTURY FIRE PROTECTION LLC•Duluth, GA
•Onsite
About The Position
Responsible for managing post-sale service relationships for assigned national and multi-location customers; ensure inspections, service, and repair activities are executed in accordance with customer requirements, third-party compliance standards, and contractual obligations.
Requirements
- Bachelor’s Degree and 5+ years of experience in service operations, national accounts, or account coordination
- Experience managing inspection and service workflows
- Experience in fire protection, life safety, inspection, or field service environments preferred
- Proficiency in Microsoft Office applications and CRM systems
Nice To Haves
- ServiceTrade preferred
Responsibilities
- Establish and maintain post-sales relationships with assigned national and multi-location customers.
- Review customer requirements, third-party compliance standards, and set up inspection dispatches accordingly.
- Monitor and review inspections monthly to ensure all dispatches are completed, updated, or canceled as needed.
- Create deficiency proposals, generate and dispatch repair work orders, and communicate repair timelines to customers.
- Follow up on completed inspections to confirm service quality and identify additional service opportunities.
- Conduct periodic check-ins with clients between service intervals to maintain engagement and satisfaction.
- Address customer inquiries regarding billing, pricing, inspections, and service-related issues.
- Coordinate with internal operations teams and approved partners to ensure timely and accurate service delivery.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Voluntary Life Insurance
- Short-term & Long-term Disability
- Paid Time Off
- Paid Holidays
- 401(K) with Company Match
- Employee Assistance Program
- Employee Relief Fund
- Supplemental Insurance including Critical Illness, Hospitalization & Accident
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
