National Accounts Service Administrator

THOMPSON & JOHNSON EQUIPMENT CO INC•Town of De Witt, NY

1d•$49,000 - $56,000

About The Position

Thompson & Johnson Equipment is a growing third-generation family-owned material handling equipment business that services customers in Upstate NY with locations in Syracuse, Schenectady, Binghamton and Horseheads. We are the authorized dealer for the #1 and #2 forklift lines in the industry respectively; Toyota and Crown. Our employees have an average tenure of 10+ years. Our culture is loyalty, friendliness, teamwork and fun! Seeking an energetic full time National Accounts Service Admin to join our growing team.

Requirements

Ability to communicate effectively, multi-task in a fast paced environment, develop an maintain recordkeeping systems and procedures, format and input information, calculate numbers and create spreadsheets, send/receive emails, post information to database or spreadsheet, excellent attention to detail.
High school diploma or equivalent and proficiency and experience with data entry and use of word-processing and spreadsheet software is required.

Nice To Haves

1-3 years of service dept experience is preferred
Customer service experience and familiarity with Microsoft Office is also preferred

Responsibilities

Process national account invoices, review and research work orders
Follow up with OEM for approvals and release for payment
Work with service depts to research and make adjustments to work orders
Work with AP to resolve payment issues
Track claims status and close out work orders
Coordinate with service dept on repairs and PM services, assist the Aftermarket team on procedures, work with Service Writers to process quotes of PM services and breakdown calls
Answer phone calls, emails, OEM Portal service requests, open work orders for service work, assist dispatchers with scheduling road work and trucking when needed