Customer Service Rep- National Accounts

Ben E. Keith Co • Albuquerque, NM

7d

About The Position

The Customer Service Representative – National Accounts is responsible for performing day-to-day account management responsibilities to foster and ensure positive client relationships with BEK customers. This job requires excellent people skills. You must respond in a friendly and accommodating manner to customer’s daily challenges and questions via telephone and email. This person must possess the ability to work in a fast-paced environment. This position will require that you learn specific knowledge of customer’s order guides and practices. Covers will call counter (if needed) Responsible for special shipment of customer orders using, UPS, FedEx, or Parcel Post Covers National Account Manager vacations and sick leave Interact with clients on assigned accounts to maintain positive relationships with BEK customers and ensure the fulfillment of the customer agreement Monitor order activity to ensure accurate purchasing and customer satisfaction Perform daily operational activities, inventory management and reporting

Requirements

• High School Diploma or GED required
• Must be able to pass a criminal and motor vehicle background check, drug screen, and physical exam
• Data entry and computer skills required
• Ability to follow directions and operational guidelines
• Solid interpersonal skills
• Good written and verbal communications skills
• Must be customer-focused and have a strong attention to detail
• NOTE: Normal schedule for this position is Sunday - Thursday 8AM - 5PM and rotating Saturday mornings (8AM - 12PM) approx.. once per month. You MUST be able to work this schedule to be considered for this position.

Nice To Haves

• Previous food service experience and food product knowledge a plus

Responsibilities

• performing day-to-day account management responsibilities to foster and ensure positive client relationships with BEK customers
• respond in a friendly and accommodating manner to customer’s daily challenges and questions via telephone and email
• learn specific knowledge of customer’s order guides and practices
• Covers will call counter (if needed)
• Responsible for special shipment of customer orders using, UPS, FedEx, or Parcel Post
• Covers National Account Manager vacations and sick leave
• Interact with clients on assigned accounts to maintain positive relationships with BEK customers and ensure the fulfillment of the customer agreement
• Monitor order activity to ensure accurate purchasing and customer satisfaction
• Perform daily operational activities, inventory management and reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees