National Accounts Operations Analyst

Heritage - Crystal Clean LLC•Hoffman Estates, IL

21d•$55,000 - $65,000•Onsite

About The Position

The National Accounts Operations Analyst plays a critical role in supporting National Accounts and other administrative functions by providing analytical, operational, and customer support expertise. This position is responsible for customer onboarding, pricing analysis, business review preparation, reporting automation, data integrity audits, and process improvement initiatives. The role collaborates cross-functionally with internal stakeholders to support customer requirements, optimize administrative processes, improve operational efficiency, and enhance customer satisfaction. The ideal candidate combines strong analytical capabilities with exceptional organizational skills and a customer-focused mindset to support strategic business initiatives and ensure the accuracy and effectiveness of key operational processes.

Requirements

High School Diploma and at least 1 year of experience in sales support, customer operations, business operations, pricing analysis, reporting, or a related analytical role.
Strong proficiency in Microsoft Excel, including pivot tables, advanced formulas, data analysis, and reporting functions.
Advanced proficiency in Microsoft PowerPoint, including development of customer-facing and executive-level presentations.
Experience analyzing large datasets and identifying trends, discrepancies, and opportunities for improvement.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Excellent verbal and written communication skills.
Strong customer service orientation and professional business communication skills.
Demonstrated problem-solving and critical-thinking abilities.
Exceptional attention to detail and accuracy.
Ability to work independently while collaborating effectively across multiple departments.
Proficiency with Microsoft Office Suite and business systems.

Nice To Haves

Bachelor’s degree in Business Administration, Analytics, Information Systems, Computer Science, or a related field and 1 year of experience in sales support, customer operations, business operations, pricing analysis, reporting, or a related analytical role.
Experience working with National Accounts, strategic customers, or large customer programs.
Experience with Oracle databases, including data extraction, reporting, and data manipulation.
Experience creating dashboards and visual performance reporting.
Familiarity with process mapping, workflow improvement, and continuous improvement methodologies.
Experience automating recurring reports and leveraging technology to improve efficiency.
Working knowledge of emerging technologies, including Generative AI and business productivity tools.
Experience supporting cross-functional teams in a customer-facing environment.

Responsibilities

Document administrative processes and procedures across functional areas.
Evaluate existing workflows and identify opportunities to improve efficiency, accuracy, and customer satisfaction.
Implement process improvements and support continuous improvement initiatives.
Collaborate cross-functionally to address evolving customer needs and operational requirements.
Support additional projects and duties as assigned to meet business objectives.
Conduct pricing analysis and communicate pricing recommendations and updates to stakeholders.
Review pricing files and customer data to identify discrepancies and prevent inaccurate information from being loaded into company systems.
Generate ad hoc reports, perform audits, and analyze data to support business decision-making.
Compile and maintain customer-related data for catalogs, rebate programs, business reviews, and pricing adjustments.
Develop, automate, and maintain recurring operational and customer reports on a weekly, monthly, quarterly, and annual basis.
Assist in the development and maintenance of dashboards and key performance indicators (KPIs) to support operational visibility and business performance.
Support the administration and ongoing management of assigned national accounts.
Coordinate customer onboarding activities, ensuring required documentation is completed and systems access is established.
Participate in customer onboarding meetings and provide ongoing support throughout implementation.
Audit customer files and account records to ensure accuracy, completeness, and compliance with company requirements.
Manage customer and team inboxes, prioritizing inquiries and ensuring timely resolution.
Collaborate with branch and field personnel to facilitate implementation of customized customer programs and service requirements.
Assist with research and verification activities related to customer orders and order holds.