National Accounts Manager

Allen Lund Company, Inc.•Plano, TX

29d

About The Position

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse work force is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why, one half of our employees have been with ALC for over 10 years! We are looking for a National Accounts Manager to join our team! The National Accounts Managers are primarily outside salespeople. As such, the majority of their time is spent in the field calling on potential and existing customers in an effort to grow the business base.

Requirements

1-3 Years of Third-Party Transportation
Experience with Microsoft Office (Excel)
Excellent time-management skills
Highly organized and detail-oriented
Ability to work well under pressure in a fast-paced environment

Responsibilities

New Customer Acquisition
Contact new customers and draw on unique competencies to demonstrate how the business (ALC) can be beneficial to the customers.
Develop systems/processes for effective prospect identification, qualification and management.
Develop a strategic plan to acquire, track and communicate effectively with new customers.
Carry out strategies through prospect contact, proposal development and presentation, effective follow-up and account management.
Maximize Capacity of Current Customer Base
Analyze current customer market share, trends, etc. and develop plans to address growth opportunities within the customer base.
In conjunction with transportation brokers, customer profiles and analysis of customer histories.
Work with transportation brokers to maximize the capacity of the current base of customers through ongoing sales meetings and strategy sessions.
Assist transportation brokers in maximizing customer’s capacity through customer meetings, proposals and presentations.
Customer Retention
Develop plans (individual and global) for retaining the current customer base.
Activities include monthly/quarterly/annual meetings with customers, social/relationship building activities (i.e. lunches, events, communication through emails, cards, calls).
Develop ongoing marketing efforts, coordinated with Corporate Marketing personnel, to effectively communicate with current customers.
Operations
Working knowledge of daily office operations, capabilities, computer programs, loading procedures and routing, sufficient enough to assist with broker backup when needed.
Collections
Assist in the collections efforts to insure timely and complete payment of all transactions while maintaining a professional working relationship with the customer.
Claims Management
Assist in negotiations with carriers and shippers/receivers to arrive at an amicable solution for all.