National Accounts Manager II

Waste Management, Inc. (WM)•Windsor, CT

18h•$117,000 - $150,000•Remote

About The Position

Generates revenue growth by utilizing a consultative selling approach in the retention of current WM National Accounts. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.

Requirements

Must live and work in the US.
Bachelor's Degree Or equivalent experience, in Sales/Marketing, Business Administration or other relevant area of study,
10+ years in Sales/Marketing, Business Administration or other relevant discipline

Nice To Haves

Master's Degree in Sales/Marketing, Business Administration or other relevant area of study

Responsibilities

Establishes and maintains a high level of customer satisfaction for National Accounts. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues.
Reduces lost national accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations.
Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
Updates and secures customer service agreements.