National Account Manager

Aramark•Berwyn, IL

4d•$95,000 - $110,000•Remote

About The Position

The National Account Manager (NAM) serves as the primary relationship owner for a portfolio of Aramark’s national clients, responsible for driving client satisfaction, operational execution, and profitable growth across assigned accounts. This role focuses on managing day-to-day client relationships, executing against account plans, and ensuring consistent delivery of services in alignment with client expectations and contractual commitments. The NAM partners closely with cross-functional teams—including Operations, Finance, Sales, and Marketing—to deliver results, strengthen partnerships, and identify opportunities for growth within existing accounts. The National Account Manager plays a critical role in maintaining strong client relationships while balancing operational execution, financial performance, and long-term account stability. We are currently looking to identify a National Account Manager who manages business largely in the Central and Midwestern US. While this position is remote travel (typically 30-40%), preference may be provided to candidates who live in one of the following markets: Milwaukee, Minneapolis, St. Louis, Detroit, Chicago.

Requirements

Bachelor’s Degree required
Minimum of 5–7 years of B2B account management, sales, or client relationship experience
Strong understanding of financial performance, including revenue, profit, and AR management
Proven ability to drive account growth and retention
Ability to manage multiple priorities across a portfolio of accounts
Strong collaboration skills within a matrixed organization
Problem-solving mindset with ability to address operational and client challenges
Strong communication and presentation skills

Nice To Haves

Experience managing large or multi-location accounts preferred

Responsibilities

Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management
Manage account performance against key client KPIs, service level agreements, and contractual commitments
Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention
Support contract management activities, including renewals, extensions, and compliance with contractual terms
Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.)
Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs
Support pricing execution, including audits and alignment with contract terms
Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances
Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights
Support onboarding and implementation of new clients transitioning into the portfolio
Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes
Maintain accurate account documentation and updates within systems (e.g., Salesforce)