National Account Manager - Janitorial Services

Velociti Services•Kansas City, MO

8d•Onsite

About The Position

The National Account Manager is responsible for leading and managing a large, multi-state portfolio of subcontracted janitorial operations, overseeing approximately 100 client locations across ~10 states. This role ensures consistent service delivery, strong subcontractor performance, and exceptional client satisfaction across all assigned sites. This position serves as the primary strategic and operational contact for national clients and is accountable for service quality, compliance, financial performance, and vendor/subcontractor management across the portfolio.

Requirements

5–10+ years of experience in facilities services, janitorial operations, or national account management
Strong experience managing subcontracted service delivery models
Proven success managing large, multi-state or national portfolios (100+ locations preferred)
Strong multi-state operational experience managing distributed teams and service delivery across regions
Deep understanding of janitorial operations, staffing models, and service execution standards
Experience managing SLAs, KPIs, and performance-based service contracts
Strong subcontractor/vendor management experience with accountability for performance outcomes
Excellent communication, negotiation, and client relationship management skills
Financial acumen with experience managing budgets, forecasting, and cost controls
Ability to lead through influence across distributed teams and external partners
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams)
Ability to pass a pre-employment background check
Ability to pass a pre-employment drug screening
Valid driver’s license with a clean Motor Vehicle Record (MVR)

Nice To Haves

Experience managing subcontracted or vendor-managed service networks
Experience with union or non-union labor environments
Strong escalation management and operational troubleshooting skills
Experience supporting national or enterprise-level accounts

Responsibilities

Manage a national portfolio of approximately 100 subcontracted janitorial service locations across multiple states
Serve as the primary client liaison for all operational, service, and strategic matters
Oversee subcontractor performance to ensure compliance with SLAs, scope of work, and quality standards
Drive accountability across all subcontracted teams for service delivery, staffing, and performance outcomes
Conduct regular client business reviews to evaluate KPIs, service performance, and improvement initiatives
Monitor service delivery across all locations, identifying risks, trends, and corrective actions
Partner closely with subcontractors to ensure staffing levels, training, and execution meet client expectations
Escalate and resolve service issues quickly, coordinating corrective action plans as needed
Support labor planning and coordination with subcontractors to ensure adequate coverage across all sites
Manage financial performance of assigned accounts, including cost control and budget adherence
Ensure compliance with safety standards, regulatory requirements, and company policies across all subcontracted operations
Lead process standardization and service improvement initiatives across all locations
Collaborate with internal teams on onboarding, performance management, and vendor governance
Provide executive-level reporting on portfolio performance, subcontractor compliance, and operational risks