National Account Manager

Buckland•St. Thomas, SC

26d•$90,000 - $110,000•Remote

About The Position

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for National Account Manager.

Requirements

College/ University Education in Business or International Business or similar discipline.
10+ years’ experience within the Customs Brokerage industry.
5+ years’ experience managing large and national accounts.
Highly proficient in MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
Excellent problem solving and decision-making skills
Strong verbal and written communication skills.
Must be legally eligible to work for the Company at all times.
Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Nice To Haves

(CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker is an asset.
Experience managing accounts in Freight, Warehousing, International Trades/Compliance would be an asset.

Responsibilities

Serve as a trusted partner managing large company accounts acting as the primary point of contact, building strong relationships based on trust and reliability to ensure their needs and expectations are consistently met.
Proactively quarterbacking the client experience by coordinating with internal teams and resources to manage the client journey, ensuring seamless communication and collaboration to drive satisfaction and loyalty.
Act as the client advocate within the organization, promptly addressing concerns and facilitating problem resolution to maintain high levels of client engagement.
Shared growth plan to identify and propose growth opportunities for upselling and cross selling that align with client needs and objectives.
Possess exceptional communication skills for engaging effectively with both internal teams and external stakeholders, demonstrate the ability to work independently, and apply critical thinking to proactively strategize and anticipate future challenges.
Regularly assess and report on client satisfaction, using insights to continually refine and enhance the client experience by setting goals prior/post client engagement and ensure contracts are negotiated to the correct terms.
Client servicing: includes visits and/or meetings with customers (25% travel) and reporting of any issues to the Director.
Acquire in-depth knowledge of customers’ business activities, history, brokerage & logistic rates and analyze the sales data and trends by staying current with Industry news and regulatory changes.
Oversee TAP monitoring and follow up account assignment.
Oversee the transition of corporate accounts from Business Development to the Operations.
Improve department processes and written procedures, with a focus on CRM Automation.
Co-ordinate projects and participate in RFQ, RFI & RFP.
Other responsibilities as assigned.