National Account Manager

Aramark•New York, NY

17d•$110,000 - $128,000

About The Position

As a LifeWorks, National Account Manager, you'll serve as the primary point of contact for a portfolio of key client accounts across two states. You'll build strong relationships with clients, ensure their locations are operating successfully, and help deliver an outstanding experience for both clients and guests. In this role, you'll oversee multiple accounts, partnering closely with site leaders and cross-functional teams to support day-to-day operations, drive financial performance, and ensure service standards are consistently met. You'll regularly connect with clients, solve challenges, identify opportunities for improvement, and help implement strategies that support long-term growth. This is a highly visible position for someone who enjoys building relationships, leading through influence, and balancing operational excellence with business results. You'll have the opportunity to make a meaningful impact across a diverse portfolio while supporting the continued growth and success of our client partnerships. LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience—not a requirement—and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting - Link here Home - LifeWorks Restaurant Group

Requirements

Bachelor’s Degree required
Minimum of 5–7 years of B2B account management, sales, or client relationship experience
Experience managing large or multi-location accounts preferred
Strong understanding of financial performance, including revenue, profit, and AR management
Proven ability to drive account growth and retention
Ability to manage multiple priorities across a portfolio of accounts
Strong collaboration skills within a matrixed organization
Problem-solving mindset with ability to address operational and client challenges
Strong communication and presentation skills

Responsibilities

Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management
Manage account performance against key client KPIs, service level agreements, and contractual commitments
Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention
Support contract management activities, including renewals, extensions, and compliance with contractual terms
Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.)
Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs
Support pricing execution, including audits and alignment with contract terms
Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances
Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights
Support onboarding and implementation of new clients transitioning into the portfolio
Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes
Maintain accurate account documentation and updates within systems (e.g., Salesforce)