National Account Manager

Allied Solutions LLC • Indiana-Remote, IN

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About The Position

The National Account Manager leads the client experience, performance, and profitability of a portfolio of top-tier national accounts. This role is the primary relationship owner for high-value clients, accountable for service delivery, operational performance, contract alignment, and revenue retention. Success in this role requires strong business judgment, executive presence, and the ability to proactively identify and resolve issues while strengthening long-term client partnerships.

Requirements

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 5–7 years of relevant experience in account management, client service, operations, or a related field preferred.
• Experience supporting or managing large, complex, or national accounts strongly preferred.
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with clients and senior leaders.
• Demonstrated ability to manage multiple priorities, solve problems proactively, and drive results across cross-functional teams.

Responsibilities

• Monitor key performance indicators across assigned national accounts and take action to improve service, financial, and operational outcomes.
• Oversee core program activities including tracking, notice activity, billing and file exchanges, premiums, refunds, claims, and recovery performance.
• Identify risks related to compliance, client experience, and program execution, and partner across teams to resolve issues quickly and effectively.
• Ensure programs operate within established KPIs, contractual expectations, and regulatory requirements.
• Support newly transitioned top-tier accounts during early production to stabilize performance and maximize profitability.
• Serve as the primary point of contact for escalations, service issues, and performance gaps across assigned accounts.
• Assess root causes, develop action plans, and drive remediation efforts to restore service levels and protect the client experience.
• Maintain a strong working knowledge of contracts, service level agreements, and program requirements to ensure obligations are met.
• Create and manage client scorecards, remediation plans, and service reporting to track progress and communicate outcomes.
• Escalate material risks and unresolved issues to leadership and appropriate internal partners in a timely manner.
• Lead regular client touchpoints, including monthly, quarterly, and ad hoc business reviews, with clear agendas, follow-up actions, and documented outcomes.
• Build trusted relationships with client stakeholders and communicate proactively on performance, risks, opportunities, and service enhancements.
• Partner with internal teams to support retention, improve client satisfaction, and identify opportunities for account growth.
• Maintain accurate, timely documentation of client interactions, action items, and performance updates in required systems and shared resources.
• Prepare and deliver polished client-facing presentations and business updates as needed.
• Deliver Mastery Level Client Training and ongoing Program and Communication support.
• Responsible for the delivery, training, and mentoring of Tier 1 Account Management teammates.

Benefits

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree