National Account Manager
About The Position
National Account Manager Where customer relationships meet strategy, growth, and impact. This role is a strategic relationship leadership role where you’ll develop account strategies, identify growth opportunities, manage performance and risk, lead complex initiatives, and bring the right people together to deliver measurable value. The National Distribution Alliance is looking for a National Account Manager to lead the strategic growth, retention, and overall success of assigned NDA customers and member organizations. This role involves connecting customers, independent distributors, suppliers, and internal teams — turning relationships into growth, strategy into execution, and data into decisions.
Requirements
- A Bachelor’s degree or equivalent combination of education and experience.
- At least 5 years of progressive experience in foodservice distribution, account management, sales, customer success, or an adjacent industry.
- Experience managing complex customer relationships and developing strategies that support retention and growth.
- Strong business acumen and the ability to analyze performance, KPIs, and customer needs and turn insights into action.
- Excellent verbal, written, presentation, interpersonal, negotiation, and collaboration skills.
- The ability to work effectively with stakeholders at all levels of an organization.
- Strong organization and follow-through, with the ability to manage multiple priorities and strategic initiatives.
- Proficiency with Microsoft Office, particularly Excel and PowerPoint, along with familiarity with CRM and business management systems.
- Willingness and ability to travel overnight up to 15%.
Nice To Haves
- 7+ years of relevant experience, particularly managing national, multi-unit, or enterprise-level accounts.
- Experience in foodservice distribution, a buying group/GPO, manufacturing, supplier, or a related industry.
- Experience leading cross-functional initiatives, contract negotiations, renewals, compliance, or complex account escalations.
- Experience developing executive-level business reviews, strategic account plans, KPI reporting, and customer presentations.
Responsibilities
- Serve as the primary strategic point of contact for assigned customers and members, building trusted relationships from operational teams to executive leadership.
- Develop account plans that connect customer, member, and NDA priorities — including growth opportunities, KPIs, risks, and action plans.
- Identify opportunities to expand relationships, increase program utilization, strengthen member engagement, and demonstrate the value NDA brings through products, services, and strategic initiatives.
- Monitor account KPIs, analyze business performance, identify trends and gaps, and turn insights into actionable strategies that improve results, retention, satisfaction, and overall account health.
- Develop and deliver customer and member business reviews that move beyond reporting the numbers to explaining what they mean — and what should happen next.
- Lead initiatives such as SKU rationalization, assortment optimization, program implementation, communication strategies, regional expansion, and other business priorities.
- Manage contracts, renewals, compliance, relationship risks, and complex business issues. Identify challenges early and negotiate solutions that work for all parties.
- Coordinate NDA departments, member distributors, customers, suppliers, and external partners to keep strategic priorities moving from idea to execution.
- Prepare and deliver presentations, business reviews, reports, and recommendations that clearly communicate performance, opportunities, risks, and priorities.
- Partner with Customer Experience and internal teams to ensure proactive communication, timely issue resolution, and a consistent, high-value experience.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
