National Account Manager

CrossCountry Freight Solutions•San Antonio, TX

17d•Hybrid

About The Position

CrossCountry Freight Solutions (CCFS) is seeking a high-performing National Account Manager to drive strategic growth by managing key national accounts, achieving ambitious sales and gross margin goals, and identifying new business opportunities. This role is crucial for meeting acquisition and revenue targets while maintaining a competitive edge and fostering innovation. The company uses the latest technology to provide quality service and on-time delivery, with direct service throughout the Western and Central United States.

Requirements

5+ years of experience in sales or relevant industry experience
Self-motivated and results driven
Excellent interpersonal, organizational, communication (written and verbal), analytical, problem solving and decision-making skills.
High level of cognitive and emotional intelligence.
Strong negotiation skills
Ability to gain a strong understanding and working knowledge of CCFS markets, contracts, pricing publications, and competitors.
Ability to gain a strong understanding and working knowledge of CCFS infrastructure and operating characteristics.
Ability to gain a strong understanding and working knowledge of CCFS information and reporting systems.
Ability to gain a strong understanding and working knowledge of Interline partner systems, capabilities and procedures.
Ability to gain a strong understanding and working knowledge of Transportation industry behavior, including CCFS pricing mechanisms and costing systems.

Responsibilities

Cold call outreach and customer prospecting/follow up through phone, email, messaging services on a daily basis.
Prepare reports of business transactions, rate requests, sales leads etc.
Conduct presentations which involve research and detailed work to emphasize features and related benefits.
Travel (up to 12 days a month) throughout assigned territories within Canada and the Western United States and call on high volume, high revenue accounts ($250,000 per year in gross revenues and greater), as assigned, to maintain and increase business, keep them informed of new services and changes within the company.
Negotiate major contracts which involve detailed work and research.
Put together tender packages including rate proposals, company related information, or equipment and financials.
Keep up to date on any changes happening with our customers and the competition.
Suggest to companies how they can improve the shipping (e.g., packaging improvements to reduce claims).
Recommend innovative solutions and changes that will reduce costs, save time, improve revenues, make the company more efficient, etc.
Manage approximately $10-15 million gross revenue per year (approximately 100-150 accounts).
Respond to all customer concerns, complaints and requests.
Ensure the right information is gathered from the customer regarding density, packaging, volumes, etc.
Maintain and increase business by staying up to date on changes with customers and the competition, and keep them informed of new services and changes within the company.