National Account Manager - West Coast

CAMP ROOFING Ltd Limited Partnership•Irvine, CA

About The Position

CAMP Facility Services is hiring a National Account Manager to manage and grow relationships with national and regional clients in the West Coast region. The role is a strategic leadership position focused on national accounts, particularly multifamily clients, and is responsible for driving growth and profitability while ensuring client satisfaction. The NAM serves as the primary point of contact for key client decision-makers, develops account strategies and sales plans, negotiates contracts, and coordinates with internal departments to deliver consistent, high-quality service tailored to client requirements. The position also supports local projects and teams, monitors account performance, and helps strengthen CAMP's market position.

Requirements

Proven account-management experience, preferably with national or regional clients in multifamily or a related industry, with a primary focus on capital projects.
A book of business with Blue Chip and Regional Multifamily companies in the West Region.
Experience growing wallet share with existing clients and pursuing new clients locally and regionally.
Strong negotiation, relationship-building, and interpersonal skills.
Proficiency in sales planning, forecasting, and market analysis.
Experience managing and training local sales teams.
Excellent collaboration and communication abilities across diverse teams.
A problem-solving mindset focused on customer satisfaction and business retention.
Strong knowledge of contracts, risk assessment, and client-specific requirements.
Expertise in roofing, painting, interiors, exteriors, and mitigation/restoration services.
Ability to develop and qualify scopes of work, with construction knowledge.
Proficiency with Salesforce or similar CRM systems.
OSHA certification or ability to become certified, and familiarity with IICRC standards.
Excellent verbal and written communication skills.
Knowledge of local construction pricing and regulations, including ADA and IBC.
Self-starter with a strong work ethic, resourcefulness, and attention to detail.
Experience negotiating and managing a sales process.
Strong organizational and time-management skills.
Ability to make sound decisions that positively affect project and profit outcomes.
Must reside in California.
Must travel within the West region as required, typically 50–75% of the time.
Must be able to work overtime as needed.
Must have a satisfactory driving record per insurance requirements.

Responsibilities

Build and maintain strong relationships with national client representatives through face-to-face interactions and ongoing communication.
Use client feedback and competitive insights to strengthen partnerships and position CAMP as a trusted partner.
Develop and implement strategies to manage and grow National Accounts and their national-level partners.
Secure and maintain authorized-vendor status with clients.
Serve as the primary point of contact for key national decision-makers within client organizations.
Create sales plans aligned with organizational goals, including revenue forecasts for national accounts.
Coordinate with marketing to develop event budgets for national partners.
Set annual goals based on market availability and location capabilities.
Collaborate with local account managers, marketing, estimating, operations, accounting, business development, contracts, and risk management to align client needs with organizational capabilities.
Introduce local national-account partners to Sales Executives in each location.
Follow up on proposals to ensure they are submitted and received by clients, and provide support and expertise for local projects as needed.
Address client-specific requirements while maintaining consistency in service delivery.
Conduct high-level negotiations to secure favorable contracts for clients and the organization.
Review contracts with the risk management team before finalizing agreements.
Analyze market trends, competitor activity, and client insights to refine strategies and improve market positioning in the multifamily industry.
Resolve significant national-account issues to support satisfaction, retention, and repeat business.
Provide accounts receivable support for national accounts.
Monitor account performance against targets and KPIs, adjusting strategies to meet annual goals.
Train and mentor Local Account Managers, Business Development staff, and Estimators.
Provide weekly reports on account status, sales performance, and market conditions during all-sales meetings.
Perform other duties as assigned.