National Account Manager - GWW - US

Sysco•Grove City, OH

1d•Remote

About The Position

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. The National Account Manager has direct responsibility to deliver profitable growth through capturing a greater share of the total opportunity spend and the development of new business within the assigned national account customer. The National Account Manager will actively participate in the development of an annual business plan to meet the overall corporate objectives of Guest Supply while meeting the long term goals of the customer. In addition, the National Account Manager will lead, participate and assist in such activities as new product innovation, customer presentations, planning and execution of new program rollouts/program changes, customer RFP’s, trade shows and internal communication with the sales team.

Requirements

Bachelor’s Degree in Business, Sales or Marketing
5-8 years’ related work experience
Account Management/Sales Management experience
Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
Capable of working with internal staff from other departments in a proactive and constructive manner.
Strong leadership skills, including the ability to mentor and develop individuals and teams.
Able to engage and lead team discussions and meetings.
Understands team dynamics and works well within a team structure.
Collaborative management style.
Delegates responsibilities effectively.
Recognizes and acknowledges the value others bring to the organization.
Exhibits a high level of trust and accountability.
A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
Able to manage large, complex projects.
Uses time effectively.
Excellent listening, negotiation and presentation skills.
Respond promptly to requests for service and assistance as needed.
Follow up as needed.
Identifies and resolves problems in timely manner.
Gathers and analyzes information skillfully.
Develops alternative solutions.
Displays willingness to make decisions.
Exhibits sound and accurate judgment.
Makes timely decisions.
Attention to details and accuracy.
Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
Strong understanding of financial concepts (including pricing and forecasting)
Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access and Outlook).
Must maintain a valid driver license and provide proof of current automobile insurance coverage as set forth by Sysco.

Nice To Haves

Hospitality or related market experience preferred
Familiarity with Phocas, PeopleSoft and Salesforce.com preferred

Responsibilities

Daily contact with customer either direct face to face or through other non-direct means.
Understand, manage and resolve escalations or critical situations raised by the customer with little to no direction.
Raise red flags for discussion with Director, develop plans and execute.
Work with the account team to maintain quarterly price lists, generate quotes, manage supplier contracts, provide guidance/communication on brand specific programs and meet the overall needs of the customer.
Participate in the development of the annual business plan.
Identify, develop and present new brand programs and new product innovations.
Identify zero accounts and develop sales strategies to gain the business.
Work with the corporate accounts and field sales teams to capture new hotel openings.
Work with the Management Group team to gain a larger share of their group’s business.
Work with GPO’s to gain new business with all of their committed customers.
Develop and execute program rollouts and program changes as required.
Lead, participate and assist in the development of RFP responses, including the development of new products.
Ensure compliance with brand standards in all Resupply Guides and Opening Templates.
Continuously look for ways to meet the needs of the customer through category management, cost reductions and best practices for continuous improvement.