National Account Manager - North Europe

Oterra

1d•Hybrid

About The Position

Oterra is seeking a National Account Manager for its North Europe sales team, which covers the UK, Ireland, and Scandinavia. This role involves delivering sales in accordance with revenue budgets and forecasts, expanding the customer portfolio, and increasing market share by prospecting new customers. The position requires maintaining and developing business with existing customers, mapping individual customers, planning and executing customer activities, and managing customer accounts in Salesforce. The role also involves supporting customer complaints, resolving routine issues, and developing industry networks. Additionally, the National Account Manager will develop customer plans, monitor market dynamics and competitive landscapes, and provide timely reports and forecasts to management.

Requirements

Bachelor’s degree in technical career
Minimum of 5 years sales experience in food or beverage ingredients
Ability to communicate and coordinate activities at a cross regional and/or global level within Oterra
Ability to drive the sales process
Fluency in Microsoft Office programs
The ability to manage complex issues and work in cross-functional teams
Collaborative, solutions-oriented approach
Strong written and spoken communication skills

Nice To Haves

A knowledge of selling colours and/or applications experience would be extremely advantageous.
Fluency in Salesforce advantageous

Responsibilities

Deliver sales in accordance with revenue budgets and forecasts for assigned customer portfolio.
Prospect new customers in line with Oterra strategy to expand portfolio and increase market share.
Drive customers' product portfolio with focus on innovation, sustainability and profitability.
Monitor customer sales trends and implement corrective actions as required.
Forecast customer needs and collaborate with Operations to manage supply appropriately.
Maintain and develop business with existing customers whilst converting opportunities with new prospects.
Map individual customers within portfolio (sites, production, people, opportunities) and build multi-level contacts.
Plan and execute customer activities including visits, trials, seminars and innovation days.
Maintain customer accounts in Salesforce, logging all activities and meeting recaps.
Support customer complaints and resolve routine issues; inform management of significant developments.
Develop and maintain relevant industry networks on a local basis.
Discuss and obtain sign-off on pricing strategies with relevant Manager.
Develop customer plans for main accounts in collaboration with Manager and broader Oterra strategy.
Monitor market dynamics, competitive landscape and product trends; screen for new opportunities.
Proactively identify and communicate market and customer insights to colleagues and management.
Provide timely reports and forecasts to management; review progress monthly with Manager.
Monitor account receivables for own customer portfolio in alignment with the accounts receivable team.
Demonstrate positive conduct and effort as a key sales team member; share learnings proactively.
Conduct business activities in accordance with Oterra policies and applicable laws and regulations.