National Account Manager, Industrial & MRO

Hirsh Industries • Des Moines, IA

16h • Hybrid

About The Position

Hirsh Industries is hiring a National Account Manager to take ownership of our Industrial and MRO channel. The portfolio includes national industrial distributors, private-label partners, B2B marketplaces, and select retail and club accounts. You will be accountable for retaining and growing the business, improving profitability, expanding product placement, and making sure the commercial and operational details behind each account work. This is not a pure new-business role, and it is not an order-entry role. The right person can build strong customer relationships, lead pricing and assortment discussions, close growth opportunities, and stay close enough to forecasts, portals, order exceptions, and service issues to keep customers from feeling the seams.

Requirements

• A demonstrated record of owning national or strategic account revenue and a sales target in B2B manufacturing, distribution, or a closely related industry.
• Experience working with industrial, MRO, building-products, electrical, HVAC, plumbing, commercial furniture, office-products, big-box, club, or marketplace accounts.
• Practical experience with account planning, pricing, margin, RFQs, line reviews, assortment decisions, and customer business reviews.
• Comfort working with distributor or vendor portals, EDI or dropship workflows, and order or service exceptions.
• Strong Excel skills and experience using Salesforce or another CRM to manage pipeline, forecast, contacts, and account activity.
• The judgment to move between strategy and detail without losing either.
• Clear communication, consistent follow-through, and the willingness to own an issue through resolution.
• Ability to travel for customer meetings and industry events.

Nice To Haves

• Experience leading private-label, OEM, or distributor-owned-brand programs.
• Experience with durable goods, steel storage, commercial furniture, or another manufactured product category.
• Familiarity with SAP, Tableau, distributor reporting, and complex account-specific pricing.
• Comfort using modern productivity, automation, and AI tools responsibly to improve research, analysis, and follow-through.

Responsibilities

• Own the revenue, profitability, retention, and growth of an established national account portfolio.
• Serve as the primary commercial contact for priority accounts and build relationships across buying, merchandising, operations, and supply-chain teams.
• Develop account plans, set priorities, and lead line reviews, assortment discussions, business reviews, and RFQs.
• Protect existing programs while identifying new placements, new categories, and new-account opportunities.
• Lead a significant private-label expansion program with Product Management, Operations, and customer stakeholders.
• Develop and recommend account-specific pricing, respond to RFQs, support annual price changes, and resolve pricing exceptions within approved guidelines.
• Use revenue, margin, inventory, sell-through, and order data to make better commercial decisions.
• Maintain an accurate pipeline and forecast in Salesforce.
• Separate real near-term opportunities from long-dated strategic ideas.
• Identify low-margin or unprofitable business early and work with leadership, Pricing, Finance, and Operations on a practical solution.
• Own account performance across vendor portals, dropship workflows, and EDI, including acknowledgments, ASNs, invoices, and service-level requirements.
• Work closely with Sales Support, Customer Service, Credit, Product Management, Production, Supply Chain, Logistics, and Finance to resolve issues before they become customer problems.
• Manage open quotes, samples, product transitions, compliance requests, deductions, service issues, and other account commitments through completion.
• Keep Salesforce, contact records, pricing files, account notes, and shared documentation current.
• Re-engage inactive accounts with real potential and pursue new industrial and MRO distributors that fit Hirsh's product and operating model.
• Prepare and lead customer business reviews using clear data, decisions, and next steps.
• Represent Hirsh at customer meetings and selected industry trade shows.
• Bring customer and competitor feedback back to Product Management and leadership so the company can make better decisions about products, pricing, and channel priorities.

Benefits

• Annual performance bonus tied to company financial results
• Profit sharing
• Medical, dental, and vision insurance available the first of the month following 60 days of employment; employee contribution required for elected coverage
• Company-provided life and AD&D insurance of $50,000
• Long-term disability coverage beginning after 90 days of employment
• 401(k) eligibility beginning immediately; company match of 100% up to 4% of eligible compensation begins the quarter following the first anniversary, and company contributions vest immediately
• 10 paid holidays plus one floating holiday; floating-holiday eligibility begins January 1 following 90 days of employment
• 80 hours, or 10 days, of PTO in the first year, with standard annual accrual beginning at the one-year mark

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed