National Account Manager I

Health Care Service Corporation•Austin, TX

1d•$66,400 - $99,600•Hybrid

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This is a hybrid position requiring employees to work onsite three (3) days per week and remotely two (2) days per week. The individual in this role will be based at the Austin ISD Main Office and will provide onsite support to Austin ISD employees. This Position Is Responsible For Supporting And Driving Best Practices With Sales & Account Management When Acquiring And Renewing New Business. Responsible For Handling Client Service Issues, And Collaborating Across The Enterprise, And Ensuring Client Satisfaction. Maintain An Ongoing Relationship With Clients Solving Service Issues Through Partnerships Across The Enterprise. Responsible for supporting Account Management personnel in the renewal of clients within assigned book of business. Responsibilities include communicating with brokers and clients; conducting research on inquiries; resolving issues with assistance from internal operational teams; preparing reports and conducting analysis; attending health fairs and enrollment meetings as required.

Requirements

Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
Organizational and project implementation skills, phone customer service skills, presentation skills
Verbal and written communications skills to interact to interact with internal and external contacts
PC proficiency to include Excel, Word, PowerPoint. and sales system
Willingness and ability for occasional travel

Nice To Haves

Associate or Bachelor Degree

Responsibilities

Support Account Executives to renew clients within assigned book of business
Develop relationships with clients and brokers/consultants
Research inquiries received from clients & brokers/consultants
Coordinate research through internal contacts and operational teams
Respond directly to customer or company representative with updates and resolution
Coordinate meetings, including agendas and presentation materials
Attend client meetings, health fairs and enrollment meetings as required
Gather data, create and/or maintain databases.
Research and prepare utilization reports. Summarize and analyze results
Respond to questions from prospects regarding benefit information and available benefit options.
Obtain and maintain Texas Life/Health license
May include travel to client meetings, health fairs and enrollment meetings