National Account Manager, eCommerce

Shurtape Technologies • Avon, OH

8d • Onsite

About The Position

In this customer-facing role, the National Account Manager, Ecommerce, will be responsible for developing and executing sales strategies to maximize revenue, market share, and brand presence on Amazon.com. They will oversee our largest ecommerce customer relationship, generate meaningful sales revenue and profit growth, and work cross-functionally with internal and external teams to advance our portfolio of brands in the digital space. This role will lead in developing creative and forward-thinking strategies and will champion initiatives to address the dynamic ecommerce landscape, including trends in AI and technology.

Requirements

• Strong analytical skills and experience working with multiple large and complex data sets; BI tools experience a plus.
• Demonstrated proficiency in customer portals (Vendor Central).
• Experience in Ecommerce advertising and marketing platforms, and performance analysis.
• Excellent communication and relationship building skills with proven negotiation skills.
• Comfortable with ambiguity, complex business challenges and detailed analysis.
• Strong presentation, organizational, interpersonal, written and verbal communication skills.
• Self-motivated with the ability to multi-task and perform tasks in a timely manner.
• Proactive and collaborative team player.
• Proficient in Microsoft Office Suite.
• Bachelor’s degree in business or related field.
• 5 years of ecommerce-related account management experience highly preferred.
• Direct Amazon account management experience required.
• Ability to travel as required for customer meetings and industry conferences (up to 15%).

Responsibilities

• Develop and foster strong relationships with key customer contacts and internal stakeholders.
• Responsible for Amazon P&L and driving sustainable growth.
• Develop and implement a comprehensive sales strategy for Amazon to achieve revenue, margin, and growth targets.
• Collaborate with product and brand marketing teams to create compelling product listings, promotional campaigns, and advertising strategies to increase visibility and conversion rates.
• Assortment management- inclusive of new item launch strategy, identifying opportunities for expansion and/or channel exclusives, digital merchandising and content optimization.
• Monitor and report on KPIs, sales performance, and ROI of marketing activities, making data-driven recommendations for improvement.
• Understand and articulate key business insights, analyze market trends, customer behavior, and competitive landscape to identify opportunities for growth and optimization.
• Work extensively within Amazon portals.
• Identify issues and root causes, trends and opportunities, and make recommendations for improvements.
• Collaborate and develop accurate forecasts in support of key customer business initiatives.
• Stay updated on Amazon policies, tools, and best practices to ensure compliance and maximize effectiveness.
• Consistently review with Customer Care, Logistics, and Account Receivables the necessary requirements needed to provide world class service to Amazon.com.
• Procure and manage service providers as appropriate- lead in goal setting, benchmarking, and annual evaluations.
• Communicate industry and competitive news to the Company.

Benefits

• A company that truly values your contributions
• A place where you can grow, make an impact, and be part of something meaningful
• A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers
• An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level