National Account Management Specialist - IME

Dane Street, LLC

1d•Remote

About The Position

Dane Street is seeking a National Account Management Specialist to support and manage relationships with key national clients, including large TPAs and insurance carriers. This relationship-focused role is responsible for ensuring client satisfaction, operational alignment, and long-term retention. The ideal candidate will serve as the primary point of contact for assigned accounts, driving consistent communication, resolving issues, and ensuring the delivery of a high-quality, seamless IME experience.

Requirements

5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors
Experience working with TPAs, insurance carriers, and complex multi-state accounts
Strong understanding of workers’ compensation claims processes preferred
Excellent communication, presentation, and organizational skills
Strong attention to detail and ability to manage multiple priorities
Relationship-driven with a strong client service mindset
Proactive problem-solver with sound judgment
Effective communicator across internal and external stakeholders
Highly organized with the ability to manage multiple accounts
Collaborative and team-oriented

Responsibilities

Serve as the primary day-to-day contact for assigned national accounts
Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders
Develop a deep understanding of each client’s workflows, expectations, and program requirements
Drive referral and revenue growth within designated national accounts
Identify and execute upsell and cross-sell opportunities
Partner with Sales Directors and Managing Directors to align on account strategy
Support new client rollouts and participate in client meetings, events, and industry conferences
Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion
Stay informed on market trends, competitor activity, and industry developments
Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins
Prepare and present service metrics, utilization trends, and improvement opportunities
Ensure clients remain informed, engaged, and confident in service delivery
Act as the primary contact for client concerns, service issues, and escalations
Partner with internal teams to investigate and resolve issues in a timely manner
Communicate updates clearly and proactively to clients
Identify risks early and implement solutions to prevent recurrence
Ensure client-specific requirements are clearly communicated and executed internally
Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality
Support onboarding and implementation of new programs and accounts
Track and analyze key metrics, including turnaround times, report quality, and client satisfaction
Identify trends and recommend process improvements
Partner internally to enhance overall service delivery
Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams
Support the rollout and ongoing management of national programs
Provide feedback on client needs, service gaps, and market insights