National Account Credit Manager

Carrier Enterprise•Charlotte, NC

About The Position

This role is an individual contributor with no direct reports managing an A/R portfolio of $5+ million reporting into the Revenue Risk Manager. As the National Account Credit Manager, the selected candidate will be responsible for credit extension & collection of A/R for an assigned portfolio in accordance with Company policy and applicable law. This position will work closely with Sales Center Managers, the Sales Team (Account Managers), Customers (internal & external) to resolve Credit & Collection issues including outbound collections calls. This position is accountable for the entire credit granting process, including the periodic credit reviews of existing customers and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses. The successful candidate must be able to balance cultivating strong relationships with customers in a business-to-business environment, while aggressively working accounts and keeping write-offs to a minimum. This position is required to provide ad-hoc and regular reports to management regarding status of accounts. This position will be asked to attend sales and customer meetings pertaining to credit matters. Additional special projects may be assigned.

Requirements

4-year bachelor’s degree
5 years of Credit and Accounts Receivable experience preferred
Exceptional customer service skills
Understanding of Order Management & AR systems
Proficiency in financial analysis, including interpretation of financial statements, credit reports, and industry data.
In-depth knowledge of credit risk assessment techniques, credit policies, and legal regulations
Strong analytical & problem solving skills
Excellent written & oral communication skills; ability to always maintain a professional and pleasant demeanor
Ability to analyze complex data and reports and manage multiple priorities
Ability to work independently and collaboratively in a team environment.
Build strong relationships with internal and external stakeholders
Solid organizational skills and the ability to effectively communicate with all levels of the organization
Excellent decision-making skills with the ability to balance risk and business objectives.
Above average PC skills and Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access and other web based applications

Responsibilities

Responsible for credit extension and collection of A/R for assigned portfolio in accordance with Company policy and applicable law.
Work closely with branch managers, sales team, customers (internal and external) to resolve credit and collection issues to include outbound collections calls.
Balance cultivating strong relationships with customers, while aggressively working to keep 90+ day past due accounts, aging, and write-off’s to a minimum.
Responsible for handling and storage of your credit files and account receivable records for assigned portfolio.
Provide ad-hoc reports to management regarding status of accounts.
Attend sales and customer meetings pertaining to credit matters.
Support full compliance of all company credit policies and procedures, working with regional credit staff as well as internal and external auditors
Demonstrate commitment towards process excellence and a willingness to challenge existing processes. Take the initiative to identify areas of opportunity and innovative ways of doing business.
Analyze collection processes and establish best practices
Additional special projects may be assigned.