National Account Coordinator - Mass & Club

Russell Stover•Kansas City, MO

1d•Onsite

About The Position

At Russell Stover, we are looking for a Mass & Club National Account Coordinator to manage internal and external customer needs for our everyday and/or seasonal business. This role supports key sales initiatives by coordinating customer-facing materials, managing product and item setup processes, and ensuring critical sales deliverables are completed accurately and on time. You will collaborate cross-functionally with sales, marketing, and internal teams to maintain customer data, support digital content requirements, coordinate product samples, manage vendor systems, and help drive successful customer reviews, sales meetings, and leadership events. Russell Stover is a leading manufacturer of boxed, seasonal, and sugar-free chocolates with a legacy spanning over 100 years.

Requirements

Experience managing projects or Budgets
Strong time management skillset
Detailed approach to work product
Experience with Microsoft Word
Willingness to work cross functionally
Knowledge of the Digital consumer space
Intermediate/Advanced knowledge of Microsoft Excel and PowerPoint
Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation.

Nice To Haves

Bachelor's degree
Field sales or inside sales experience
Ability to collaborate effectively with internal and external customers
Experience with Mass & club customer specific systems
Experience with ERP systems such as Baan or SAP
Ability to multitask and prioritize work in a fast-paced environment

Responsibilities

Effectively developing and creating sales deliverables on time and within budget
Support Senior Director, Team Leads and National Account Managers with sales presentations to include critical presentations while working cross functionally to obtain needed sales assets
Create & maintain account specific data including customer authorization lists and style guide compliance for Mass & Club channels
Lead digital content requirements to achieve acceptable content scores for Mass & Club channels
Coordinate accurate and on-time delivery of product samples to vendor planogram rooms for Target, Walmart & Sam’s Club
Effectively communicate customer timelines with appropriate internal departments and lead required management of everyday and seasonal item set up
Collaborate with sales to complete item setup in customer portals
Manage vendor systems including approved pricing, customer compliance and other item details
Meet with internal departments as necessary concerning item changes or updates and required system changes
Ensure prototype budget is managed effectively and meets the needs of the sales team
Develop and maintain spreadsheets or item lists for use in reviews and ease of communication with customers and internal department (i.e.-forecasting, pricing, presentation strategy)
Responsible for supporting Sales Leadership events and National Meetings
Adhere to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant’s food safety and quality objectives.
Promptly report and take appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
Actively contributes to the continuous improvement of the company’s Food Safety Culture through engagement and actions aligned with your role.