Key Account Manager US, Mass and Club Channel

Sonova AG•Aurora, IL

2d•$97,584 - $120,980•Hybrid

About The Position

The Key Account Manager, US Club & Mass is responsible for driving profitable growth, strategic account development, channel strategy execution, and commercial excellence across key U.S. retail partners including Costco, Walmart, Sam's Club, and other assigned accounts. This role develops joint business plans, identifies new business opportunities, executes assortment and promotional strategies, and delivers best-in-class omnichannel execution to support sustainable revenue growth and market share expansion. The position serves as a key connector across Sales, Marketing, Supply Chain, Customer Service, Finance, and Operations to ensure flawless execution and strong retailer partnerships.

Requirements

Bachelor's degree in Business, Marketing, Sales, or a related field preferred
6–8+ years of experience in National Account Management, Sales, Business Development, or Commercial Leadership
Proven experience managing large U.S. retail accounts such as Costco, Walmart, Sam's Club, Best Buy, or similar national retailers
Strong understanding of omnichannel retail including brick-and-mortar and retailer.com environments
Experience with pricing strategy, promotional planning, assortment management, and profitability optimization
Strong commercial, financial, and analytical skills with experience using retailer data and business intelligence tools
Excellent negotiation, presentation, communication, and stakeholder management skills
Ability to balance strategic thinking with operational execution in a fast-paced environment
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Nice To Haves

Experience with retailer portals, Power BI, Tableau, syndicated data, or similar reporting platforms preferred

Responsibilities

Lead day-to-day commercial management of assigned national retail accounts including Costco, Walmart, Sam's Club, and other strategic partners
Develop and execute annual joint business plans aligned to revenue, profitability, distribution, and market share objectives
Build and maintain strong relationships with retail buyers, merchants, planners, and marketing stakeholders
Lead line reviews, joint business planning, quarterly business reviews, assortment presentations, and new product launch discussions
Identify opportunities to expand distribution, improve merchandising, unlock incremental revenue, and strengthen retailer partnerships
Prospect and develop new retail and channel growth opportunities aligned with company objectives
Develop SKU-level forecasts and support monthly, quarterly, and annual business planning activities
Partner with Supply Chain, Customer Service, and Operations to support inventory planning and retailer execution
Drive promotional planning, seasonal programs, merchandising initiatives, and omnichannel execution across in-store and online channels
Analyze sales performance, inventory trends, pricing, promotions, and profitability to identify growth opportunities and business risks
Utilize retailer POS reporting, syndicated data, and business intelligence tools to develop actionable recommendations
Collaborate with Marketing, Finance, eCommerce, Operations, and Commercial teams to ensure best-in-class retailer execution

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform