MGR - ASSESSMENT/REFERRAL (BH)

Universal Health Services • MEMPHIS, TN

1d

About The Position

The NARC Manager directs and manages the day-to-day operations of the Needs Assessment and Referral Center, ensuring prospective service recipients are linked to appropriate resources or care providers. The manager assigns responsibilities to ensure prompt responses to patient needs, reviews and maintains department documents and logs, and supports quality assurance.

The position also performs NARC Counselor responsibilities, including conducting telephonic and in-person assessments; making initial contact with referral sources and potential patients; coordinating referrals and intake; determining appropriate levels of care; and maintaining communication with referral sources, families, patients, and unit staff. The manager collects and analyzes departmental performance data and assists the Director and Assistant Director with daily operations, including NOC responsibilities and other department needs.

The role serves varied populations, including adults, dually diagnosed patients, children, adolescents, and geriatric patients across levels of care. Work takes place in a general office environment and hospital units or programs, with possible exposure to patients exhibiting violent or aggressive behavior, communicable diseases, blood and body fluids, and other hazardous waste.

Requirements

• Master’s degree in Counseling, Psychology, or a Human Services field.
• At least two years of crisis experience.
• Prior intake, assessment, admission, and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
• Knowledge and skill in providing services to adults, dually diagnosed patients, children, adolescents, and geriatric patients across levels of care.

Nice To Haves

• Licensure is preferred.
• Supervisory experience is preferred.
• Knowledge of hospital admissions functions, psychological assessment and risk assessment, psychiatric diagnoses and symptomology, basic chemical dependency, age-specific growth and development, and crisis and behavior management.

Responsibilities

• Direct and manage the day-to-day operation of the Needs Assessment and Referral Center.
• Ensure prospective service recipients are linked to appropriate resources or care providers.
• Assign responsibilities to ensure prompt responses to patient needs.
• Review and maintain departmental documents and logs and ensure quality assurance.
• Perform NARC Counselor responsibilities, including telephonic and in-person assessments.
• Make initial contact with referral sources and potential patients.
• Coordinate the referral and intake process and determine the appropriate level of care.
• Maintain communication with referral sources, families, patients, and unit staff.
• Collect and analyze data related to departmental performance indicators.
• Assist the Director and Assistant Director with day-to-day operations, including NOC responsibilities and other departmental needs.

Benefits

• Competitive compensation
• Medical, dental, vision, and prescription drug plans for full-time and part-time positions
• 401(k) plan with company match for full-time and part-time positions
• Paid time off
• Tuition assistance
• Growth and development opportunities within UHS and its subsidiaries

What This Job Offers

• Job Type: Full-time
• Career Level: Manager