Manager - NAM Compliance

LifeWave Careers•Draper, UT

9d•Hybrid

About The Position

The NAM Compliance Manager is responsible for the success of North America compliance initiatives and assigned projects under the direction of the Global Compliance Director. The manager oversees NAM compliance matters, processes, and personnel, including a team of approximately 6–8 employees. The role leads employee training, development, workload management, and performance; establishes priorities and monitors operational results; and ensures compliance activities follow global standards, policies, procedures, and enforcement practices. The manager evaluates case quality and performance metrics, provides reporting and insights to leadership, and identifies risks, resource needs, training opportunities, and process improvements. The manager oversees compliance intake, monitoring, investigations, documentation, decisions, remediation, and corrective actions involving Brand Partners and Customers. The role also partners with Sales and other internal departments to provide compliance guidance and education, supports regional implementation of global initiatives, and assists with external and regulatory inquiries as directed. The position is based in the Draper, Utah office, with potential for hybrid work within Utah subject to approval.

Requirements

High school diploma, bachelor's degree, or equivalent experience; the posting states a bachelor's degree is preferred.
2–4 years of experience within the direct sales industry.
5–7 years of program or project management experience.
Previous experience with and working knowledge of compliance processes and functions.
Proficiency with relevant computer systems, including Microsoft Office Suite and content and presentation creation tools.
Ability to maintain confidentiality and handle sensitive information with discretion.
Strong leadership and management skills.
Strong written and oral communication skills.
Strong analytical, critical-thinking, problem-solving, and research skills.
Background in developing and implementing training programs, with proficiency in training and content application.
Proficiency in data collection and analysis.
Experience with systems setup, integrations, and automation.
Ability to communicate effectively with a broad range of teams, departments, and stakeholders and work cohesively across departments.
Ability to adapt to frequent changes and handle time-sensitive, high-pressure demands.
Proficiency in learning, understanding, and training on SOPs and instructional documents.
Ability to remain at an office computer workstation, access information by computer, and move to, from, and within the office; may occasionally move up to 25 pounds.

Responsibilities

Provide day-to-day leadership, coaching, direction, training, and development for NAM Compliance employees.
Manage and oversee the NAM Compliance team, including setting priorities, assigning work, monitoring workloads and performance, and reallocating resources.
Review and approve timesheets, time-off requests, and other workforce-management matters in accordance with company policies.
Coordinate with the Global Compliance Director and Human Resources on recruiting, hiring, performance management, disciplinary actions, and other employment decisions.
Oversee compliance operations and ensure activities follow global standards, policies, SOPs, and approved enforcement practices.
Serve as a primary compliance liaison for NAM Sales, Customer Service/Support, Marketing, Communications, field leadership, and other internal departments.
Establish and review performance metrics and KPIs, assess case quality and consistency, and report compliance insights to leadership.
Use case data and operational analytics to identify emerging risks, recurring issues, training needs, resource requirements, and process-improvement opportunities.
Lead or participate in process-improvement initiatives and assist in establishing departmental goals, workflows, service expectations, and resource requirements.
Oversee monitoring and review of Brand Partner and Customer activities for potential policy, compensation-plan, regulatory, or other standards violations.
Manage compliance intake channels and ensure reports are triaged, prioritized, investigated, documented, and resolved within established timelines.
Conduct or oversee investigations, evaluate evidence against applicable standards, determine whether violations occurred, and identify appropriate remediation or corrective action.
Draft, review, approve, and maintain compliance notices, warning letters, remediation requests, educational communications, and case documentation.
Implement approved corrective actions and sanctions, monitor required remediation, and escalate significant, high-risk, repeat, sensitive, or precedent-setting matters.
Maintain accurate case records in accordance with documentation and record-retention requirements.
Partner with business stakeholders to resolve compliance matters while maintaining company policies and standards.
Provide compliance guidance and education to internal stakeholders, Brand Partners, and field leadership; develop templates, talking points, and educational resources.
Support global compliance initiatives in the NAM region and provide feedback on their effectiveness, challenges, and emerging risks.
Serve as a designated contact for external or regulatory matters when directed, coordinate with Legal and Regulatory, gather requested records, and escalate significant inquiries or demands.
Participate in cross-functional and global compliance initiatives, projects, audits, training, and process-improvement efforts.
Maintain awareness of emerging compliance trends and perform other assigned compliance and management responsibilities.