Mychart Analyst

TEKsystems • Westerville, OH

10d • $18 - $20 • Hybrid

About The Position

A healthcare client is seeking a MyChart Support Analyst to join its Information Services Service Desk team on a 3–6 month contract. The analyst will provide frontline support to patients and end users using Epic and MyChart, assist with account access issues, and troubleshoot application-related concerns. The ideal candidate has strong customer service skills, healthcare IT support experience, and the ability to work in a fast-paced support environment. Epic MyChart experience is highly preferred, though healthcare service desk professionals who can quickly learn MyChart will also be considered.

This hybrid position is based in Columbus, Ohio. The pay range is $18.00–$20.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. The anticipated application deadline is October 15, 2026.

Requirements

• Strong customer service skills.
• Healthcare IT support experience.
• Ability to work in a fast-paced support environment.
• Ability to quickly learn MyChart may be considered in place of direct MyChart experience.

Nice To Haves

• Epic MyChart experience.

Responsibilities

• Provide frontline support to patients and end users utilizing Epic and MyChart.
• Assist users with account access issues.
• Troubleshoot application-related concerns.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options
• Life insurance, including voluntary life and AD&D coverage for the employee and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave

What This Job Offers

• Education Level: No Education Listed