MyChart Help Desk Specialist, PRN
Saint Francis Healthcare System•Cape Girardeau, MO
•Onsite
About The Position
The MyChart Help Desk Specialist provides technical support and customer service for patients and healthcare providers using the MyChart patient portal. This role ensures timely resolution of issues related to account access, functionality, and general usage of the MyChart system, contributing to a seamless digital healthcare experience.
Requirements
- 1+ years of experience in a help desk, customer service, or healthcare IT role
- High school diploma or equivalent required
Nice To Haves
- Associate or bachelor’s degree
- Familiarity with Epic Systems and MyChart
- Bilingual (Spanish, Mandarin, etc.)
- Experience in a healthcare setting
- Understanding of HIPAA and patient privacy regulations
Responsibilities
- Provides technical support and customer service for patients and healthcare providers using the MyChart patient portal.
- Ensures timely resolution of issues related to account access, functionality, and general usage of the MyChart system.
Benefits
- Comprehensive and affordable health coverage including medical, prescription, dental and vision
- Saint Francis Medical Services Discount
- Earned Time Off (ETO)
- Retirement benefits including SFHS immediate matching
- Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
- Benefit Support through Health Advocate
- Employee Assistance Program
- Flexible Spending Accounts
- Identity Theft Protection
- Pet Insurance
- Earned Wage Access
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
