MxU Success Management Specialist I

GFiber•Las Vegas, NV

1d•Onsite

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This role is not eligible for immigration sponsorship. As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber’s residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care. In this role, you'll: Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management. Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property. Obtain a robust knowledge of Google Fiber’s network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants. Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth. Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.

Requirements

High school diploma or GED.
1 year of experience in sales and/or customer service.
Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
A valid driver’s license and access to reliable transportation during working hours.
Ability to pass a motor vehicle record check that meets company standards.
Need to have the ability to lift up to 45 lbs on occasion.
Need to have the ability to work some nights and weekends.

Nice To Haves

2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
Property Management experience.
Proficiency in SalesForce or other CRM.
Experience with effective sales relationship-building or partnership development.
Excellent work ethic, communication, navigating ambiguity and time management skills.
Ability to speak Spanish.

Responsibilities

Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet.
Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties.
Act as the main point of contact for the property.
Obtain a robust knowledge of Google Fiber’s network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.