Order Management Specialist I

AOB Products Company•Columbia, MO

About The Position

Under the general supervision of the Order Management Supervisor the Order Management Specialist I will be responsible for accurately entering orders and creating shipments in a timely manner. This person will be expected to understand and follow procedures as provided, have attention to detail, and effective interpersonal skills.

Requirements

High School Diploma-required
1-2 years in data entry, sales, or customer service-related position-preferred
Highly motivated to perform
Excellent oral and written communication skills
Great organization skills and attention to detail
Excellent interpersonal skills
Strong computer skills to include experience with Microsoft Office
Ability and desire to learn and implement new ideas
Regular and predictable attendance is required
Ability to sit for prolonged periods of time in front of a computer
Visual acuity
Works in an office environment
Able to lift and move up to 25 pounds occasionally
Safety glasses with side shields and hearing protection required when on manufacturing floor

Nice To Haves

Bachelor’s Degree-preferred

Responsibilities

Accurately key customer orders, sales, marketing and engineering orders into ERP system as assigned
Accurately process customer EDI orders in ERP system as assigned
Accurately key sales, marketing and engineering orders into ERP system as assigned
Accurately key customer returns, credit memos and debit memos into ERP system
Create return labels for customer returns
Process credit cards for pay in advance customers
Process order confirmations, shipment details and invoices on customer portals as assigned
Make updates to customer orders as requested by buyer, sales representative or sales manager
Release orders, back orders and future orders in a timely manner
Generate daily reports for backorder replenishment, outstanding orders, etc.
Effective communication with other departments as needed
Work as a team
Work safely, and report any safety hazards immediately
Maintain good housekeeping in personal area and all commons areas
Perform other duties as assigned