Order Management Specialist I

Elemental LED•Reno, NV

About The Position

The Opportunity: Elemental LED is a leading U.S. based engineering and technology company that creates, develops, manufactures, markets and sells innovative, configured and integrated LED lighting solutions. The Economic Development Authority of Western Nevada (EDAWN) has awarded Elemental LED as the "Company of the Year - Large" at the 7th Annual EDAWN Existing Industry Awards event, and "Employees First - Large" at the 10th Annual EDAWN Existing Industry Awards event. Be the driving force behind a seamless customer experience! As our Order Management Specialist I, you’ll take ownership of processing purchase orders with speed and precision while delivering world-class service every step of the way. From resolving PO-related issues to ensuring orders are fulfilled accurately and on time, you’ll play a critical role in keeping operations running smoothly. You’ll collaborate across teams, communicate with stakeholders at all levels, and help identify process improvements that enhance efficiency and prevent future challenges—making a direct impact on both customer satisfaction and operational success.

Requirements

Bachelor’s degree in Business Administration or related field, or equivalent combination of experience and training, a plus
Minimum of two (2) – four (4) years order entry and customer service experience in a complex environment, while contributing in a growing capacity

Responsibilities

Performs order entry according to standard operating procedures and Company same day shipping goal
Responds to customers promptly via phone and email
Documents conversations concisely yet with enough detail that others can understand what transpired upon review
Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike
Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team
Provides training and guidance to the Order Management Specialists
Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
Proactively communicate issues back to management and follow order management processes
Assist in developing workflow improvement, including process
Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team

Benefits

Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
Company-matched 401(k) Plan, at 5%, no vesting schedule
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Three Paid Flexible Holiday per year
Seven Paid Holidays
Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
Career Development Plan Program
Discounted Corporate Gym Membership at South Reno Athletic Club
Tuition Assistance
Employee Discount
Monthly Birthday Lunch Celebrations
On-site Snacks and Beverages
Employee Referral Bonus Program