MxU Manager

Hyper Networks LLC•Norcross, GA

About The Position

The Telecommunications MxU Manager will perform critical tasks that ensure quality installation and maintenance of the fiber network. This position reports to the Executive Vice President of Operations.

Requirements

Basic knowledge of fiber optic theory which includes fiber loss, connector types, and the different types of fibers
Full knowledge of operating fiber optic splicing equipment
Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports
Demonstrated ability to use and care for fiber optic test equipment, ruby light, power meter, and OTDR and document test results accurately
Ability to manage remote teams to complete designated amounts of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to climb and work at elevations (e. g. , from ladders, poles, lift trucks) exceeding 18 feet
Ability to work in confined spaces (e. g. , attics, crawl spaces, utility holes)
Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 70 pounds
Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)
When working aloft, employee's weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer
Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Demonstrated sound judgment and decision making
Critical thinking and complex problem solving
Reporting and prioritizing workloads
Handling multiple projects and deadlines in a fast-paced environment
Maintaining organized and accurate records
Working independently with minimal supervision
Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets
Knowledge of basic mathematics
Bend/squat/kneel/stand frequently
Safely using weight-bearing equipment (such as safety harness and ladders) within the maximum weight limitations of that equipment
Demonstrating a high level of maturity and leadership
Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change
Ability to pass pre-employment screenings (motor vehicle, drug, and background)
Bachelor’s Degree or equivalent work experience
Valid Driver's license with satisfactory driving record
3-5 years of operations management experience installing and maintaining fiber optic products and services
2-4 years managerial experience of small, remote, field based teams
STRONG KNOWLEDGE OF LAN/WAN TOPOLOGIES, CABLING STANDARDS AND COMPONENTS

Nice To Haves

Certified Fiber Optic Technician certification preferred
Experience in telecommunications industry
Certified as a BICSI Technician or similar certification preferred

Responsibilities

Recruits, interviews, hires, and trains new staff
Oversees the daily workflow of the department
Provides constructive and timely performance evaluations
Provides Management direction and counseling
Oversees Time and Attendance duties, e.g., approving timecards
Handles discipline and termination of employees in accordance with company policy
Conduct site surveys for constructability and RF Design considerations
Prepare or oversee the preparation of installation and final as-built drawing packages
Solicit, negotiate, and award installation jobs
Manage the project materials procurement cycle
Monitor installation subcontractor performance in accordance with: SoW, Schedule, Budget, and Quality
Prepare and submit status reports to customer and management
Support field and network engineers during testing phase as required
Supervise Field Technicians’ performance
Handle distribution of work assignments, develop project completion dates, review and redline work prints
Client support and development including completion of job status tracking reports, client meetings and business development
Assist Project Manager with coordination and execution of surveys, design reviews, and close-out packages
Review project tracking reports to determine if projects are within budget and hitting targets
Preparation of reports in response to queries from the finance department
Prepare and update network documentation based on changes in network topology
Manage local technical operations staff and Vendor performance for inside and outside plant
Program manage ISP schedules, costs, and performance
Schedule/attend meetings at third party properties/locations
Develop and document field operations standards, training, and best practices
Train and develop new and existing field technicians