Mutual Funds Specialist

U.S. Bank • Milwaukee, WI

3d • Hybrid

About The Position

Join U.S. Bank’s mutual fund operations team supporting shareholders and clients with account and transaction needs. The role processes purchases, redemptions, exchanges, account maintenance, trade corrections, and other complex transactions, while researching requests for accuracy and compliance. It combines detailed operational work with direct client and shareholder support. The position requires working from a U.S. Bank location three or more days per week after a fully onsite training period and is not eligible for visa sponsorship.

Requirements

• Associate's or bachelor's degree in business or a related field, or equivalent work experience.
• Minimum two years of related work experience, such as accounting or financial transactions and customer service.

Nice To Haves

• Ability to collect, interpret, and apply diverse client and fund information and regulatory guidelines.
• Ability to perform multiple tasks in a dynamic working environment with minimal supervision.
• Excellent verbal and written communication skills.
• Proficient mathematical and computer skills.
• Excellent customer service skills.

Responsibilities

• Analyze and process complex mutual fund transaction requests, including new account setups, purchases, redemptions, exchanges, and account maintenance, within client productivity and accuracy standards.
• Respond to telephone inquiries from existing shareholders, institutional clients, and broker/dealers about transaction requests and account information.
• Analyze and enter trade cancellations, account corrections, dividend and capital gain corrections, check stops, and trade rebookings due to pricing errors.
• Process conversions, de-conversions, and fund liquidations.
• Research shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree