Mutual Funds Specialist 5
About The Position
Join a mutual fund operations team supporting shareholders and clients with a range of account and transaction needs. The role processes purchases, redemptions, exchanges, account maintenance, trade corrections, and other complex transactions, while researching requests for accuracy and compliance. It combines detailed operational work with direct client and shareholder support. The position analyzes and processes complex mutual fund transaction requests for mutual fund companies and their shareholders, including new account setups, purchases, redemptions, exchanges, and account maintenance within client productivity and accuracy standards. It also responds to telephone inquiries from existing shareholders, institutional clients, and broker/dealers about transaction requests and account information. The role researches shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures. The role requires working from a U.S. Bank location three or more days per week following a fully onsite training period. The position is not eligible for visa sponsorship.
Requirements
- Associate's or bachelor's degree in business or a related field, or equivalent work experience.
- At least two years of related work experience, such as accounting or financial transactions and customer service.
- Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines.
- Ability to perform multiple tasks in a dynamic work environment with minimal supervision.
- Excellent verbal and written communication skills.
- Proficient mathematical and computer skills.
- Excellent customer service skills.
Responsibilities
- Analyze and process complex mutual fund transaction requests, including new account setups, purchases, redemptions, exchanges, and account maintenance.
- Respond to telephone inquiries from shareholders, institutional clients, and broker/dealers regarding transaction requests and account information.
- Analyze and enter trade cancellations, account corrections, dividend and capital gain corrections, check stops, and trade rebookings due to pricing errors.
- Process conversions, de-conversions, and fund liquidations.
- Research shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures.
- Meet client standards for productivity and accuracy.
Benefits
- Healthcare, including medical, dental, and vision coverage.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation, from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
