Museum Guide

The Neon Museum • Las Vegas, NV

1d • Hybrid

About The Position

The Museum Guide is responsible for delivering engaging, accurate, and informative guided tours of The Neon Museum, ensuring a high-quality and memorable guest experience. This role also provides guest service to guests not on a tour, while maintaining a welcoming and professional environment.

Requirements

• Requires experience in customer service or working with the public.
• Requires ability to speak and interact with diverse audiences in a clear and engaging manner.
• Requires ability to learn, retain and share the history and story of the collection and exhibits.
• Requires ability to consistently, tactfully and effectively uphold Museum policies.
• Requires ability to use email and contemporary computer programs and software.
• Requires active listening ability and reading comprehension.
• Requires consistent attendance and punctuality.
• Requires ability to work outdoors in seasonal desert temperatures and indoors in environmentally controlled conditions.
• Requires standing for long periods of time.
• Requires ability to lift 20 pounds.

Responsibilities

• Greet all guests in a courteous, friendly, and professional manner, creating a positive first impression.
• Learn extensive historical information to be used in a guided tour.
• Conduct guided tours that are informative, engaging, and historically accurate, tailored to diverse audiences.
• Provide clear and accurate information regarding the Museum.
• Promote Museum memberships by communicating their value and benefits to visitors.
• Deliver exceptional customer service by assisting guests, answering questions, and providing directions or recommendations as needed.
• Enforce and clearly communicate Museum policies in a patient and professional manner.
• Support special events, tours, and operational activities as assigned.
• Assist with administrative tasks and special projects to support overall Museum operations.
• Follow all safety and security protocols, promptly reporting any concerns related to guests, staff, or the Museum collection.
• Adhere to uniform standards.
• Perform additional duties as assigned.

Benefits

• Employer-contributed 403(b) retirement plan for all employees after completing 30-days of continuous employment.
• Paid sick leave for all employees.
• Museum store discount and other discount programs for all employees.
• Counseling and advice benefits for all employees.
• Employee complimentary museum ticket program for friends and family.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed