Museum Experience Facilitator (Seasonal)

Cayton Children's Museum•Santa Monica, CA

6d•$23 - $25•Onsite

About The Position

The Museum Experience Facilitator (MEF) will serve as a welcoming and engaging host to all Museum visitors by providing exceptional customer service, activating permanent exhibits, and inspiring learning through programs such as arts and crafts, music, drama, physical movement, storytelling, and cooperative games. This role will also assist in the facilitation of private events such as birthday parties, rentals, field trips, camps, festivals, and tours, all while ensuring safety policies are maintained to foster a playful, and inclusive environment for children and families. The Cayton Children's Museum needs team members with a forward-thinking guest service approach to their work and the ability to multitask in a fast-paced environment, all while maintaining a positive attitude. Due to the variable nature of events and programming, the Museum Experience Facilitator must have flexibility with respect to schedule and assignments.

Requirements

High school diploma required. Bachelor’s degree preferred.
Bilingual English/Spanish, both written and oral, preferred
Experience teaching or working with children 0-10 years of age is desirable.
Previous experience as a receptionist, concierge, in administrative role or similar guest service role, a plus
Proficiency in Microsoft Office, and other standard office software systems and collaboration tools.
Experience working in a fast-paced events environment desirable.
Able to respond to challenging situations in a calm and comforting manner.
Attention to detail, well-organized, and reliable
Excellent written and verbal communication skills.
Ability to think strategically and creatively
Ability to follow instructions and work well independently as well as with others.
Highly responsible, self-motivated, energetic, and possesses strong conflict resolution and problem-solving abilities.
Great interpersonal skills and ability to represent the organization and work with diverse staff, Board, volunteers, and vendors.
Move about the facility to access file cabinets, office machinery, storage shelves, etc.
Lift up to 25 lbs.
Stand extended periods of time; accommodation can be made where necessary.
Communicate via telephone, video conference, email, and in-person.

Responsibilities

Welcome all Museum guests, orient visitors to the Museum's space, answer questions, address customer service needs, diplomatically resolve problems, and provide up-to-date information on programs, events and activities.
Prepare materials, supplies and props for programs occurring in the Museum, online, and throughout the community, including field trips, classes, camps, birthday parties, and community outreach.
Initiate daily exhibit start-up and shutdown processes.
Participate in routine facility checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.
Answer, screen, and forward incoming phone calls as well as emails while assisting the front desk.
Manage traffic flow in the Museum lobby and customer queue, to ensure all visitors are helped in a timely manner.
Assist visitors with frequent questions and needs.
Facilitate ticket sales, membership sales, museum store sales.
Maintain knowledge of museum store products and inventory systems.
Maintain upkeep and restock of Museum store.
Assist guests as they shop and make appropriate store recommendations.
Assist Events team with smooth implementation of events
Perform set-up, breakdown, clean-up and reset procedures prior to, during, and at the conclusion of events and museum programs.
Ensure safety policies are maintained by communicating to guests via PA announcements, regular monitoring of the floor and through exemplifying our safety standards.
Prepare materials, supplies and props for programs occurring in the Museum, online, and throughout the community, including field trips, camps, birthday parties, and community outreach.
Other duties as assigned.