Municipal Law Enforcement Officer IV (Licensing & Coach Officer) (Full-Time)

City of Thunder Bay•Thunder Bay, ON

3d•Hybrid

About The Position

Under the general supervision of the Supervisor – Municipal Enforcement Services, carries out the duties related to the application and enforcement of all Municipal by-laws, including parking, traffic, animal control, and all Provincial statues applicable to municipalities, as directed. Daily focus on licensing and permit monitoring, complaint investigation and enforcement, including standards inspections for business licensing compliance and coordinating special enforcement projects, and acting as alternate court officer. Coaches and mentors new or advancing Officers to assist in skills development, and participates in the day-to-day operation of the Division.

Requirements

Diploma in law enforcement or a related field
Successful completion of MLEO Foundations training or equivalent
Two years’ as a MLEO III (Field Enforcement Officer) with municipal parking or animal control experience, together with CPSO designation or equivalent
Three years’ as a designated MLEO III, together with Ontario Property Standards Officer training Levels I, II & III
Ability to interpret by-laws, government legislation, municipal policies & guidelines, and other operational policies, procedures, guidelines & directives
Ability to communicate effectively and concisely, both orally and in writing, and use and maintain Officer notebooks to the professional standards in line with Divisional procedures
Ability to work independently and as part of a team
Ability to resolve issues/conflicts
Ability to deal with the public in a courteous and tactful manner
Ability to provide effective training, mentoring, technical direction and guidance to staff
A working knowledge of the Occupational Health & Safety Act as it applies to this work
Must be able as an intermediate skill level in word processing and spreadsheet software
Must possess and maintain a valid Class “G” Ontario Drivers Licence, or equivalent
Must meet the definition of a competent driver as defined by the Corporation
Must remain a competent driver as defined by the Corporation
Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

Nice To Haves

Possess or be able to obtain and maintain the designation of Certified Property Standards Officer within 3 years of hire
Successfully complete the Municipal Law Enforcement Officer Training Course within one year of hire

Responsibilities

Reviews various completed licence and permit applications as primary officer to ensure conformance to by-laws; creates various terms and conditions for licence/permits as required; recommends approval for issuance or appropriate suspension or revocation of licences/permits, for cause; performs business licence related property standards inspections in conjunction with other departments and/or agencies.
Responds to action property standards and defects reported or observed to ensure the City’s maintenance and safety standards are being met.
Assists in conducting research and surveys required for the preparation of by-laws, enforcement policies, and procedures concerning business licensing and permit issuing processes.
Prepares project, operational and statistical reports as required.
Patrols and proactively observes and actions possible infractions; responds as a primary investigator, and/or in support of another MLEO, to all calls-for-service from Dispatch and/or the Supervisor, and determines actions and responses required; properly documents and investigates those complaints related to all by-law and Provincial or other violations, as directed.
Assists other MLEOs and MLEO IV (Standards & Coach Officer) in achieving compliance through assistance with court prosecutions or special project oversight.
Coaches and mentors new or advancing MLEOs to refine enforcement skills development and transfer of operational knowledge.
Identifies and responds to emerging and/or current licensing/permit enforcement issues; plans, organizes and coordinates special projects for team enforcement or educational response.
Ensures all complaints/referred investigations, assigned projects, or proactive enforcement directives are completed.
Prepares, serves and issues all Provincial Offences Act authorized documents, including but not limited to: laying charges under Parts I & III, or Parking Infraction Notices under Part II, along with all by-law related letters, notices, or other documents authorized by the Municipal Act, Planning Act, Building Code Act and other Provincial legislation, including Administrative Monetary Penalty notices.
Properly completes required affidavits for documents and other processes, and retains evidence required for court in conformance with Ontario Evidence Act and established standards.
Properly collects and safeguards evidence, and prepares evidence required for Court, including providing complete disclosure requests.
Attends court, hearings, and trials, and gives testimony under oath related to the prosecution of offences as required; participates in pre-trial meetings with the Prosecutor and officers to ensure officer documentation meets the needs of the Prosecutor.
Completes and maintains officer notebook to professional standards in line with Divisional procedures, as directed.
Arranges for required work to be completed by third-party contractors to ensure mandatory compliance with orders, notices, and/or other authorizations; attends work sites to ensure Officer attendance where required; ensures contractors comply with applicable contract and perform required duties; provides assistance to other MLEOs with on-site support, and ensures invoices and documents are processed.
Compiles and maintains both electronic and paper records as directed, including but not limited to: inspection files, records, and databases, and other departmental forms or logs, including notebooks; ensures court orders and outcomes are recorded, tracked, and flagged to Supervisor/Manager where appropriate.
Liaises with and assists other external MLEOs, Police, Fire, EMS, Thunder Bay District Health Unit, community and civic inspection agencies, government agencies and related regulatory groups, as directed.
Ensures the integration and smooth operation of Field Enforcement, Compliance, and Cadet Units towards the accomplishment of enforcement objectives of the Division.
Assists other MLEOs to accomplish their core assignments & tasks, and acts as back-up support in urgent situations.
Performs such other related duties as may be assigned.