Municipal Law Enforcement Officer IV - Standards & Coach Officer (Full-Time)

City of Thunder Bay•Thunder Bay, ON

3d•Onsite

About The Position

Under the general supervision of the Supervisor – Municipal Enforcement Services, this role proactively investigates or responds to complaints or referrals, and carries out duties related to the application and enforcement of all Municipal by-laws, including parking, traffic, and animal control, and all Provincial statutes applicable to municipalities, as directed. The daily focus is on property standards monitoring, other complex issue files, and court officer duties. This position also coaches and mentors new or advancing Officers to assist in skills development, provides technical direction and guidance to enforcement staff as required, and participates in the day-to-day operation of the Division.

Requirements

Diploma in law enforcement or a related field
Successful completion of MLEO Foundations training or equivalent
Two years’ as MLEO III (Field Enforcement Officer) with municipal parking or animal control experience, together with CPSO designation or equivalent; OR Three years’ as a designated MLEO III, together with Ontario Property Standards Officer training Levels I, II & III
Ability to interpret by-laws, government legislation, municipal policies & guidelines, and other operational policies, procedures, guidelines & directives
Ability to communicate effectively and concisely, both orally and in writing, and use and maintain Officer notebooks to the professional standards in line with Divisional procedures
Ability to work independently and as part of a team
Ability to resolve issues/conflicts
Ability to deal with the public in a courteous and tactful manner
Ability to provide effective training, mentoring, technical direction and guidance to staff
A working knowledge of the Occupational Health & Safety Act as it applies to this work
Intermediate skill level in word processing and spreadsheet software
Possess and maintain a valid Class “G” Ontario Drivers Licence, or equivalent
Meet the definition of a competent driver as defined by the Corporation
Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

Nice To Haves

Must possess or be able to obtain and maintain the designation of Certified Property Standards Officer within 3 years of hire
Must successfully complete the Municipal Law Enforcement Officer Training Course within one year of hire

Responsibilities

Responds as primary officer to action property standards and defects reported or observed, to ensure the City’s maintenance and safety standards are being met, including vacant property and deteriorated/abandoned/fire damaged structures.
Act as primary court liaison officer, ensuring proper case handling and dispositions are entered and tracked.
Assists in conducting research and surveys required for the preparation of by-laws, enforcement policies, and procedures.
Prepares project, operational and statistical reports as required.
Patrols and proactively observes and actions possible infractions; responds as a primary investigator and/or in support of another MLEO, to all calls-for-service from Dispatch and/or the Supervisor, and determines actions and responses required; properly documents and investigates those complaints related to all by-law and Provincial or other violations, as directed.
Assists other MLEOs and MLEO IV (Licensing & Coach Officer) in achieving compliance through assistance with court prosecution or special project oversight.
Coaches and mentors new or advancing MLEOs to refine enforcement skills development and transfer of operational knowledge.
Coordinates a city-wide inventory of serious property standards issues & trends, and develops a strategy to address public awareness and compliance.
Ensures all complaints/referred investigations, projects assigned or proactive enforcement directives are completed.
Prepares, serves and issues all Provincial Offences Act authorized documents, including but not limited to laying charges under Parts I & III, or Parking Infraction Notices under Part II, along with all by-law related letters, notices, or other documents authorized by the Municipal Act, Planning Act, Building Code Act and other Provincial legislation, including Administrative Monetary Penalty notices.
Properly completes required affidavits for documents and other processes, and retains evidence required for court in conformance with Ontario Evidence Act and established standards.
Properly collects and safeguards evidence, and prepares evidence required for Court, including providing complete disclosure requests.
Attends court, hearings, and trials, and gives testimony under oath related to the prosecution of offences as required; participates in pre-trial meetings with the Prosecutor and Officers to ensure Officer documentation meets needs of the Prosecutor.
Completes and maintains Officer notebook to professional standards, in line with Divisional procedures, as directed.
Arranges for required work to be completed by third-party contractors to ensure mandatory compliance with orders, notices, and/or other authorizations; attends work sites to ensure Officer attendance where required; ensures contractors comply with applicable contract and perform required duties; provides assistance to other MLEOs with on-site support, and ensures invoices and documents are processed.
Compiles and maintains both electronic and paper records as directed, including but not limited to, inspection files, records, and databases, and other departmental forms or logs, including notebooks; ensures court orders and outcomes are recorded, tracked, and flagged to Supervisor/Manager where appropriate.
Liaises with and assists other external MLEOs, Police, Fire, EMS, Thunder Bay District Health Unit, community and civic inspection agencies, government agencies and related regulatory groups, as directed.
Ensures the integration and smooth operation of Field Enforcement, Compliance, and Cadet units towards accomplishment of enforcement objectives of the Division.
Assists other MLEOs to accomplish their core assignments & tasks, and acts as back-up support in urgent situations.
Performs such other related duties as may be assigned.