Municipal Coordinator / Bureau of Motor Vehicles

Secretary of State • Augusta, GA

10d • $19 - $26

About The Position

We are seeking motivated candidates for the position of Motor Vehicle Municipal Coordinator in the Registration, Municipal, and Agent Services . As a Motor Vehicle Coordinator, you will work in training and monitoring the performance of municipal agents in the registration of motor vehicles. Work includes training town representatives to act as agents of the Secretary of State, conducting workshops and refresher training programs, writing procedure manuals, and conducting on site - reviews and taking appropriate corrective action. Work is performed under limited supervision.

Requirements

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.
• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
• A five (5) year combination of education, training, and/or experience in the application of motor vehicle laws, rules, and regulations and in the conduct of training.
• Applicants must be authorized to work in the United States.
• In addition, the successful candidate must pass a National Criminal Background check, including fingerprinting.

Nice To Haves

• Knowledge of motor vehicle registration procedures.
• Knowledge of applicable motor vehicle laws, rules, regulations, and policies.
• Ability to deliver training programs.
• Ability to evaluate compliance with fiscal and procedural reporting.
• Ability to interpret and apply laws, rules, and regulations.
• Ability to establish and maintain effective working relationships.
• Strong verbal and written communication skills
• Strong PowerPoint and Adobe abilities
• Experience in developing training or presentations

Responsibilities

• Instruct, guide, and advise municipal officials on laws, rules, regulations, and procedures relating to motor vehicle registrations to ensure agent performance meets established standards.
• Conducts workshops and refresher training programs statewide to train agents and maintain proficiency in registration procedures.
• Performs on-site visits to verify correct procedures, provide guidance, and assist with complex or unusual registration problems.
• Responds to inquiries from municipal officials and the public regarding registration and excise tax procedures.
• Prepares and distributes memos, newsletters, and updated guidelines to inform agents of changes in laws, rules, regulations, and procedures.
• Speaks at workshops, seminars, and conventions to provide information and enhance public service.
• Conducts on-site reviews to evaluate agent performance, take corrective action, and recommend decertification when necessary.
• Evaluates procedures, identifies program challenges, and recommends new or revised processes to improve program efficiency and operations.
• Prepares forms and reports to keep administrators informed of program activities and effectiveness.

Benefits

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System ( MainePERS ).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees