Motor Vehicle Branch Office Manager / Bureau of Motor Vehicles / Anticipated Vacancy

State of Maine • Portland, ME

9d • $54,579 - $77,459 • Onsite

About The Position

The Maine Bureau of Motor Vehicles is seeking a Motor Vehicle Branch Office Manager for its Portland branch. This on-site leadership role is responsible for supervising daily branch operations, including vehicle registrations, titles, driver licensing, testing, cash handling, and ensuring compliance with Title 29-A. The branch is in a rebuilding phase, and the Manager will play a key role in strengthening accountability, team culture, and operational consistency while maintaining high standards of public service. Leadership expectations include: Making difficult decisions and addressing performance issues promptly Holding staff accountable with fairness and respect Demonstrating emotional intelligence and consistent follow-through Maintaining a visible, engaged leadership presence Coaching and developing both new and experienced staff Within the first 6–12 months, the Manager is expected to: Ensure smooth, compliant daily operations Set and reinforce clear performance standards Conduct regular staff meetings and one-on-ones Support onboarding and training Apply progressive discipline appropriately Maintain accuracy, accountability, and a professional, customer-focused environment This position requires strong, hands-on leadership and daily in-person supervision.

Requirements

• Education, training, and/or experience in business management, public administration, or another closely related field demonstrating competency in reviewing and explaining laws and regulations; planning and coordinating business operations; maintaining records; reviewing financial data; providing customer service; and acting in a formal or informal leadership capacity.
• Applicants must be authorized to work in the United States.
• The successful candidate must pass a National Criminal Background check, which may include fingerprinting.

Nice To Haves

• Digital fluency and a process-improvement mindset: Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.

Responsibilities

• Partner with the Regional Manager and fellow Branch Managers to align operations with the Bureau’s Strategic Plan priorities.
• Plans, organizes, assigns, evaluates, and directs the work activities of staff to ensure consistent application of policies, procedures, and statutory requirements.
• Interviews, selects, and trains staff to ensure sufficient and qualified personnel.
• Reviews work and performance against established standards; identifies training needs and recommends appropriate personnel actions.
• Complete and submit performance evaluations within established timelines.
• Provides ongoing coaching, feedback, and performance documentation.
• Collaborate with Human Resources on recruitment, onboarding, and disciplinary processes.
• Conducts daily cash reconciliation and reviews financial and inventory reports for accuracy.
• Maintains accountability for collected monies, license plates, stickers, and another controlled inventory.
• Ensures facility safety, security, and accessibility standards are met.
• Responds to complex or irregular inquiries regarding motor vehicle laws, regulations, and procedures.
• Coordinates with law enforcement and administrative offices as required.
• Implements and comply with all applicable human resource laws, policies, and procedures.
• Demonstrate a commitment to fostering a safe, professional, respectful, and accessible workplace by holding employees accountable for safe work practices, fair employment practices, and compliance with State and Federal AA/EEO requirements.
• Model and reinforce exceptional customer service standards while effectively communicating statewide modernization initiatives and organizational changes to branch staff.
• Promote continuous professional development and maintain an environment that supports employee growth, operational excellence, and outstanding service to the public.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Vacation leave accrual increases with years of service
• Overtime-exempt employees receive personal leave
• The State of Maine pays 85%-95% of employee-only premiums for Health Insurance Coverage
• The State of Maine pays 100% of employee-only dental premiums for Dental Insurance
• The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed