Multinational Coordinator - Issuing Office

AIG • Río Piedras, PR

23d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as Multinational Coordinator Issuing Office to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

Requirements

• Bachelor’s degree in Business Administration or related field; or a combination of study and experience.
• This position is suitable for candidates with experience in the insurance industry and handling multinational corporations.
• Knowledge of commercial insurance distribution and different distribution methods.
• Good understanding of in country Commercial Insurance (Casualty and Property Preferable)
• Fully Bilingual (English and Spanish; reading, writing and conversational)
• Computer literacy required: IT packages, MS Outlook, Excel, Word & Acrobat
• Strong written & verbal communication and interpersonal skills
• Customer service, organizational skills and ability to work autonomously
• Good time management skills – ability to handle multiple priorities, organize work and meet deadlines
• Client focused with experience of dealing with board level representatives as well as senior colleagues
• Proven record of being a team player

Responsibilities

• Coordinate service requirements for local portion of Control Master Programs – both Risk Transfer and Global Fronting – for New Business and renewals requiring manuscript policies or specific service needs.
• Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.
• Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices.
• Manage incoming policy portfolios of non-strategic clients with assigned local brokers.
• Manage all aspects of local inbound multinational clients’ requests. Meet or exceed client service expectations for assigned inbound requests.
• Subject Matter Expert (SME) / Knowledge Champion for one or two products within country.
• Proactively engage with and respond to local client/broker inquiries.
• Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders.
• Oversight – Training & Monitoring of MN IO activities across business externally and internally.
• To meet as needed with Tier 3 and 4 brokers/clients in conjunction with Producing Office or local distribution team.
• Any other related project or tasks required by AIG.

Benefits

• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level