Multinational Client Executive

AIG Insurance • Houston, TX

1d • Onsite

About The Position

The Multinational Client Executive is an external broker- and client-facing role responsible for managing an assigned portfolio of Tier 1 and Tier 2 multinational insurance programs in partnership with product underwriters and distribution. The role supports all major Multinational lines of business and is accountable for the client experience and end-to-end service delivery, from program design through implementation and ongoing servicing.

The position coordinates internal and external stakeholders, provides technical guidance on multinational program structures and local regulatory requirements, and helps ensure accurate, timely policy and invoice documentation. It also supports portfolio growth, client stewardship, claims coordination, reinsurance processes, legal documentation for loss-sensitive programs, and training. AIG states that team members are expected to be primarily in the office to support in-person collaboration.

AIG describes its Total Rewards Program as a comprehensive benefits package focused on health, wellbeing, financial security, and professional development. The company also highlights continuous learning and development, inclusion, and equal opportunity.

Requirements

• At least 5 years of commercial insurance experience, preferably in client servicing in a broker or insurance company setting.
• Strong technical knowledge of complex multinational programs, including reinsurance structures, and experience with the multinational environment and processes.
• Client-focused experience working with multinational corporations and senior client personnel or risk managers.
• Strong written and verbal communication and interpersonal skills.
• High motivation and ability to work autonomously and take initiative.
• Ability to manage multiple priorities, delegate effectively, and meet tight deadlines and service-level agreements.
• Ability to articulate ideas clearly and influence outcomes.
• Ability to motivate others toward a common goal and a proven record of being a team player.
• Collaborative approach and ability to build strong relationships with key internal and external stakeholders.
• Ability to identify operational improvements and develop the technical knowledge or experience needed to carry them out.
• Computer literacy, including IT packages and Microsoft Outlook, Excel, and Word.

Responsibilities

• Manage and oversee multinational service delivery for an assigned portfolio and be accountable for the multinational client experience.
• Proactively manage multinational service activities and coordinate communication and project management among internal and external stakeholders throughout each program’s lifecycle.
• Provide direction and guidance across the Multinational Business Model and AIG Network to support appropriate program design, delivery, and service.
• Provide multinational technical expertise to underwriters to support compliant program structures, design, and adherence to local regulatory requirements.
• Promote and lead adoption of the AIG Multinational End-to-End process, ensuring parties understand and commit to roles, responsibilities, and timelines.
• Maintain multinational service fee discipline by using available tools.
• Lead day-to-day service delivery, ensuring timely issuance of accurate local policy and invoice documentation and compliance with agreed program SLAs.
• Partner with Product Underwriters on approval of facultative reinsurance panel participants and collection of compliant reinsurance documentation.
• Engage with multinational claims teams on multinational claims bulletins or protocols and respond to ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss-sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and escalate issues as needed to ensure agreed Multinational service SLAs are met.
• Serve as the senior external service contact, collaborating with Product Underwriters and Distribution and providing regular program performance updates to the appointed broker or direct client until implementation is complete.
• Partner with Distribution to coordinate periodic multinational client or program stewardship meetings in collaboration with underwriting and distribution.
• Provide multinational subject matter expertise and act as an escalation point for colleagues on program design, territorial information, and related problem-solving.
• Contribute to the development, qualification, prospecting, and conversion of multinational targets within the assigned span of control.
• Support profitable growth of the multinational portfolio in collaboration with product and distribution.
• Help identify and contribute to internal and external strategies that align product offerings and grow AIG’s multinational business.
• Deliver structured internal and external multinational training as applicable.

Benefits

• A comprehensive Total Rewards benefits package focused on health, wellbeing, and financial security.
• Professional development and continuous learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed