Multinational Client Executive

AIG • Houston, TX

1d • Onsite

About The Position

The Multinational Client Executive manages an assigned portfolio of Tier 1 and Tier 2 multinational insurance programs in an external broker- and client-facing role. Working with product underwriters and distribution, the role supports all major Multinational lines of business and is accountable for service delivery and the multinational client experience. The position coordinates service activities, communications, and project management across internal and external stakeholders throughout each program’s lifecycle, and provides guidance on program design, compliance, local regulatory requirements, and effective service delivery.

The executive serves as a senior external service contact, overseeing timely and accurate local policy and invoice documentation, monitoring service-level agreements, and providing program updates through implementation. The role also supports client and portfolio growth, collaborates with underwriting and distribution on program stewardship and business development, contributes technical expertise and training, and helps resolve multinational program issues.

Requirements

• At least 5 years of commercial insurance experience, preferably in client servicing in a broker or company environment.
• Strong technical knowledge of complex multinational programs, including reinsurance structures, and experience with multinational environments and processes.
• Client-focused experience working with multinational corporations and senior client personnel or risk managers.
• Strong written and verbal communication and interpersonal skills.
• High motivation and ability to work autonomously and on one’s own initiative.
• Ability to manage multiple priorities, delegate effectively, and meet tight deadlines and SLAs.
• Ability to articulate ideas clearly and influence outcomes.
• Ability to motivate others toward a common goal and a proven record as a team player.
• Collaborative approach and ability to build strong relationships with key internal and external stakeholders.
• Ability to identify operational improvements and develop the technical knowledge or experience needed to implement them.
• Computer literacy, including IT packages and Microsoft Outlook, Excel, and Word.

Responsibilities

• Manage and oversee multinational service delivery for an assigned portfolio and be accountable for the client experience.
• Proactively coordinate service activities, communications, and project management among internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to stakeholders across the Multinational Business Model and AIG Network on program design, delivery, and service.
• Provide multinational technical expertise to underwriters to support compliant program structures, designs, and adherence to local regulatory requirements.
• Promote adoption of the AIG Multinational End-to-End process and clarify roles, responsibilities, and expected timelines.
• Maintain multinational service fee discipline using available tools.
• Lead day-to-day service delivery, ensuring timely issuance of accurate local policy and invoice documentation and compliance with agreed program SLAs.
• Partner with Product Underwriters to manage approval of facultative reinsurance panel participants and collection of compliant reinsurance documentation.
• Engage with multinational claims on claims bulletins and protocols and respond to ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss-sensitive programs and obtain AIG legal counsel approval.
• Monitor service performance and escalate issues when needed to ensure agreed Multinational service SLAs are met.
• Act as the senior external service contact, collaborating with Product Underwriters and Distribution and providing regular program performance updates to the broker or direct client through implementation.
• Coordinate periodic multinational client and program stewardship meetings with Distribution, underwriting, and other relevant partners.
• Provide subject matter expertise and act as an escalation point for colleagues on program design, territorial information, and multinational problem solving.
• Contribute to development, qualification, prospecting, and conversion of multinational targets within the assigned span of control.
• Support profitable multinational portfolio growth in collaboration with product and distribution teams.
• Help identify and contribute to internal and external strategies that align product offerings and grow AIG’s multinational business.
• Deliver structured internal and external Multinational training as applicable.

Benefits

• Comprehensive Total Rewards benefits package focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development.
• Reasonable accommodations for applicants and employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed