Multimedia Systems Supervisor

City of Round Rock • Round Rock, TX

1d

About The Position

Under general supervision, the Multimedia Systems Supervisor leads the planning, programming, daily operation, and ongoing optimization of an integrated audio/visual system within the City's premier athletic performance center. The role ensures sound reinforcement, video distribution, lighting control, digital signage, and specialty fitness A/V systems operate reliably to enhance the member experience, support fitness programming, and maintain facility brand standards.

The position supervises assigned employees and provides the knowledge, skills, equipment, guidance, and support they need to perform their duties. Supervisory responsibilities include hiring, evaluating performance, coaching, training, recommending dismissal, and completing or approving timesheets and leave requests.

Requirements

• Bachelor's degree in a related field; additional education may be substituted for experience on a year-for-year basis.
• Five years of relevant experience, including three years with A/V control systems such as Crestron, AMX, Extron, or Q-Sys and associated programming software or tools.
• One year of experience with immersive fitness technologies, such as cycle studios, HIT studios, synchronized lighting/audio systems, and virtual fitness platforms.
• Valid Texas Driver's License or ability to obtain one prior to employment.

Responsibilities

• Oversee audio, video, lighting, and interactive multimedia systems throughout the athletic performance facility.
• Maintain and operate A/V hardware, including amplifiers, DSP units, mixers, wireless audio systems, projectors, LED displays, video walls, and fitness-class technology.
• Manage control systems such as Crestron, AMX, Extron, or similar platforms, and ensure customized programming meets operational needs.
• Monitor A/V performance and troubleshoot issues to minimize downtime.
• Program and update A/V control interfaces, scheduling systems, automation scripts, and room presets.
• Develop and maintain content for digital signage, studio displays, class environments, and promotional media.
• Optimize sound profiles and lighting scenes to meet brand standards and fitness program requirements.
• Collaborate with fitness instructors to create multimedia experiences for classes and events.
• Implement preventative maintenance routines for multimedia equipment.
• Coordinate firmware updates, software patches, and system reconfigurations.
• Work with external integrators, vendors, and contractors on major installations or repairs.
• Provide real-time technical support for classes, events, and special programming.
• Train team members and instructors on A/V system use, best practices, and safety considerations.
• Develop user guides, quick reference materials, and troubleshooting protocols for nontechnical users.
• Partner with operations, marketing, fitness, and IT teams to support broader facility goals.
• Plan and manage small-to-medium-scale technology projects, including budgets, timelines, and stakeholder communication.
• Ensure audio and visual environments meet the facility's premium experience standards.
• Evaluate member feedback and adjust multimedia elements to improve ambiance, clarity, and engagement.
• Maintain consistent visual and auditory quality across facility spaces.
• Supervise assigned employees, including hiring, performance evaluation, coaching, training, recommending dismissal, and completing or approving timesheets and leave requests.
• Ensure employees have the knowledge, skills, equipment, guidance, and support necessary to perform their duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager