Multimedia Specialist I

University of Central Oklahoma•Edmond, OK

2d•Onsite

About The Position

Under the general direction of the Director of Media Services for the Office of Information Technology, the Multimedia Specialist I provide enterprise-level multimedia service delivery and supports the University’s streaming and multimedia content systems, video conferencing, web conferencing, integrated applications, event management services. Effectively collaborates across technology teams and business units through excellent communication skills, diplomacy, and a positive attitude. Responsible for performing job duties in accordance with the mission, vision, and values of the University of Central Oklahoma. Responsible for providing support to those who use AV technology. Works in a flexible arena and cooperates with OIT personnel to support departments, events, faculty, staff, and students. Supports Multimedia Services operations including effective management and circulation of multimedia equipment resources. Multimedia equipment includes, but is not limited to, mobile presentation laptops, projectors, microphones, public address systems, video cameras, lighting systems, etc. Creates, manages, and administers streaming content, multimedia content, webcasts, lecture capture, video conferences and web conferences including set-up and troubleshooting for various academic and non-academic groups. Supports the Universities campus digital signage systems. Provides Tier I and II technical support and assistance to instructors, students and guests who utilize multimedia equipment. Troubleshoot problems and perform minor repairs and routine maintenance on multimedia equipment. Arranges for vendor services as needed. Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed on the departmental event calendar. Be able to account for inventory of A/V and IT equipment before and after each event. Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Maintains a customer service attitude. Provides outstanding customer service and uses positive interpersonal communication skills. Works closely with internal/external teams and promotes positive school/community relations. Demonstrates positive, collaborative, and effective interpersonal relationships with administrators and colleagues. Creates and maintains documentation including diagrams, operational and support procedures. Publishes client-facing support documents to improve user experience. Research and communicate new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption. Continually updates skills and knowledge relative to the position and the technology industry. Performs other duties as assigned.

Requirements

Bachelor’s degree plus 1 year experience in the operation and setup of various types of multi-media equipment; or equivalent combination of education and experience.
Experience in performing minor equipment repairs, inventory management and maintenance.
Knowledge of various industry-standard applications including audio and video editing tools, studio controls, audio systems, and digital camera technology.
Knowledge of media services operation, resource management, and technology.
Demonstrated proficiency in designing and producing multimedia objects and applications.
Maintains a customer service attitude.
Provides outstanding customer service and uses positive interpersonal communication skills.
Promotes positive school/community relations.
Demonstrates positive, collaborative, and effective interpersonal relationships with administrators and colleagues.
Strong analytical, organization, and collaboration skills.
Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring the timely completion of priority objectives.
Ability to communicate technical concepts to non-technical users.
Excellent verbal and written communication skills with the ability to author procedures, knowledgebase articles and proposals.
Adheres to and complies with UCO’s shared values and the Office of Information Technology’s Code of Ethics.
Willing to work on a flexible schedule to accommodate departmental services including evening and weekends as needed.
Must be on call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email and SMS messages from servers and authorized OIT personnel.

Nice To Haves

Degree specialization in mass media or public communications production or another relevant discipline or the equivalent in technical certifications and experience preferred.
Experience in a higher education environment is preferred.

Responsibilities

Provide enterprise-level multimedia service delivery and supports the University’s streaming and multimedia content systems, video conferencing, web conferencing, integrated applications, event management services.
Support Multimedia Services operations including effective management and circulation of multimedia equipment resources.
Create, manage, and administer streaming content, multimedia content, webcasts, lecture capture, video conferences and web conferences including set-up and troubleshooting for various academic and non-academic groups.
Support the Universities campus digital signage systems.
Provide Tier I and II technical support and assistance to instructors, students and guests who utilize multimedia equipment.
Troubleshoot problems and perform minor repairs and routine maintenance on multimedia equipment.
Arrange for vendor services as needed.
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed on the departmental event calendar.
Account for inventory of A/V and IT equipment before and after each event.
Create and maintain documentation including diagrams, operational and support procedures.
Publish client-facing support documents to improve user experience.
Research and communicate new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption.
Continually update skills and knowledge relative to the position and the technology industry.