Multifamily Property Compliance Manager

Novogradac•Cleveland, OH

13d

About The Position

The Multifamily Property Compliance Manager oversees daily operations, service delivery, and quality for multifamily property compliance assignments. The role provides leadership, technical guidance, and operational oversight to Senior Property Compliance Analysts, Property Compliance Analysts, and Junior Property Compliance Analysts, while ensuring regulatory compliance, client satisfaction, and engagement performance. The manager serves as a technical resource and escalation point for complex compliance matters; oversees engagement planning and execution; supports employee development; and fosters client relationships. The position also manages team performance, workload allocation, training initiatives, and process improvement to support departmental efficiency, service quality, and profitability. The role may require evening and weekend work based on business needs and domestic travel as required.

Requirements

Advanced knowledge of affordable housing compliance regulations and programs, including applicable federal, state, and local requirements.
Advanced knowledge of IRC Section 42 (LIHTC), IRC Section 142 (Tax-Exempt Bonds), HOME, National Housing Trust Fund (NHTF), HOTMA, 24 CFR Part 5 income eligibility requirements, and other applicable affordable housing programs.
Demonstrated ability to interpret complex regulatory requirements, assess compliance risks, and provide practical recommendations.
Ability to supervise, coach, mentor, and develop employees.
Ability to manage multiple client engagements, operational priorities, and concurrent shifting demands.
Strong analytical, problem-solving, and decision-making skills, with sound professional judgment.
Excellent verbal, written, and presentation communication skills.
Ability to build and maintain productive client relationships and serve as a trusted compliance resource.
Strong organizational skills, including managing competing priorities, following through on commitments, and meeting project deadlines.
Ability to collaborate across teams and foster a positive, productive work environment.
Strong computer skills, including Microsoft Office applications, compliance reporting systems, and related business software.
Maintain a professional demeanor with clients and coworkers and adhere to internal administrative requirements and deadlines.
Available to work evenings and weekends based on business needs and travel domestically as required.
Bachelor’s degree and at least 7 years of directly related experience in administration and monitoring of multifamily affordable housing programs, including at least 3 years of leadership, supervisory, or management experience, or an appropriate balance of education and work experience.
Certified Occupancy Specialist (COS) or equivalent certification and Housing Credit Certified Professional (HCCP) designation required.
Additional company-sponsored compliance certifications may also be required.

Responsibilities

Oversee day-to-day execution of multifamily compliance engagements, including planning, staffing, scheduling, workload allocation, and timely completion of client deliverables.
Review pre- and post-occupancy tenant file compliance reviews, reports, findings, and related work products for quality, consistency, and regulatory compliance.
Serve as an escalation point for complex compliance matters, engagement issues, client questions, and regulatory interpretation needs.
Provide technical guidance on affordable housing compliance programs and applicable federal, state, and local requirements.
Supervise, coach, mentor, and develop analysts, including providing feedback, supporting training, and completing performance evaluations.
Monitor engagement performance, productivity, quality standards, and team capacity; identify issues and recommend improvements.
Develop and maintain client relationships through professionalism, responsiveness, follow-through, and service orientation.
Support department training, knowledge-sharing, process improvement, and quality control initiatives.
Assist department leadership with client service strategies, business development support, industry involvement, and other operational or strategic priorities.
Perform other duties and projects as assigned.