Multifamily Property Compliance Manager

Novogradac•Portland, OR

11d

About The Position

The Multifamily Property Compliance Manager oversees the daily operations, service delivery, and quality of multifamily property compliance assignments. The role provides leadership, technical guidance, and operational oversight to Senior Property Compliance Analysts, Property Compliance Analysts, and Junior Property Compliance Analysts, ensuring regulatory compliance, client satisfaction, and engagement performance. The manager serves as a technical resource and escalation point for complex compliance matters; oversees engagement planning and execution; supports employee development; and fosters strong client relationships. The role also manages team performance, workload allocation, training initiatives, and process improvement efforts to support departmental efficiency, service quality, and profitability.

Requirements

Bachelor’s degree and at least 7 years of directly related experience in the administration and monitoring of multifamily affordable housing program(s), including at least 3 years of leadership, supervisory, or management experience, and/or an appropriate balance of education and work experience.
Certified Occupancy Specialist (COS) or equivalent certification and Housing Credit Certified Professional (HCCP) designation required.
Advanced knowledge of affordable housing compliance regulations and programs, including applicable federal, state, and local requirements.
Advanced knowledge of IRC Section 42 (LIHTC), IRC Section 142 (Tax-Exempt Bonds), HOME, National Housing Trust Fund (NHTF), HOTMA, 24 CFR Part 5 income eligibility requirements, and other applicable affordable housing programs.
Ability to interpret complex regulatory requirements, assess compliance risks, and provide practical recommendations.
Ability to supervise, coach, mentor, and develop employees.
Ability to manage multiple client engagements, operational priorities, and concurrent shifting demands.
Strong analytical, problem-solving, and decision-making skills, with sound professional judgment.
Excellent verbal, written, and presentation communication skills.
Ability to build and maintain productive client relationships and serve as a trusted compliance resource.
Strong organizational skills, including the ability to manage competing priorities, follow through on commitments, and meet project deadlines.
Ability to work collaboratively across teams while fostering a positive and productive work environment.
Strong computer skills, including Microsoft Office applications, compliance reporting systems, and related business software.
Maintain a professional demeanor with clients and coworkers while adhering to internal administrative requirements and deadlines.
Available to work evenings and weekends based on business needs and travel domestically as required.
Additional company-sponsored compliance certifications may also be required.

Responsibilities

Oversee day-to-day execution of multifamily compliance engagements, including planning, staffing, scheduling, workload allocation, and timely completion of client deliverables.
Review pre- and post-occupancy tenant file compliance reviews, reports, findings, and related work products for quality, consistency, and compliance with applicable regulatory requirements.
Serve as an escalation point for complex compliance matters, engagement issues, client questions, and regulatory interpretation needs.
Provide technical guidance on affordable housing compliance programs and applicable federal, state, and local requirements.
Supervise, coach, mentor, and develop Senior Property Compliance Analysts, Property Compliance Analysts, and Junior Property Compliance Analysts; provide feedback, support training, and complete performance evaluations.
Monitor engagement performance, productivity, quality standards, and team capacity, identifying issues and recommending improvements.
Develop, strengthen, and maintain effective client relationships through professionalism, responsiveness, follow-through, and a service-oriented approach.
Support department training, knowledge-sharing, process improvement, and quality control initiatives.
Assist department leadership with client service strategies, business development support, industry involvement, and other operational or strategic priorities as assigned.
Perform other duties and projects as assigned.