Multifamily Agency Loan Asset Manager

Zions Bancorporation•Fort Lauderdale, FL

20h•Remote

About The Position

Zions Capital Markets is building a leading agency lending and asset management platform as a bank-sponsored dual GSE license holder with Fannie Mae and Freddie Mac. This role is part of establishing a high-quality asset management function focused on institutional execution, strong portfolio performance, and excellent borrower experience. The Asset Management group oversees loans from closing through repayment, acting as the main point of contact for borrowers, agencies, and internal teams. The platform supports a growing portfolio of multifamily loans and emphasizes operational rigor, proactive risk management, and responsive client service. The Multifamily Agency Loan Asset Manager will concentrate on transactional asset management and borrower requests, supporting the administration of a multifamily loan portfolio. This position is suited for a professional with agency experience who is adept at managing detailed workflows, understanding loan documents, and coordinating with various stakeholders. As part of a developing platform, this role offers exposure to process development and scaling initiatives, with opportunities for career advancement.

Requirements

Bachelor’s degree in finance, real estate, economics, or a related field.
Approximately 3+ years of relevant experience in commercial real estate asset management, servicing, or underwriting.
Prior experience working with agency loan servicing (Fannie Mae and/or Freddie Mac) preferred.
Demonstrated exposure to borrower consent processing or transactional asset management.
Ability to analyze loan structures and interpret legal documentation in a practical, transaction-oriented context.
Strong quantitative and analytical skills, including comfort with financial statements and property-level performance metrics.
High attention to detail and the ability to manage multiple concurrent requests in a deadline-driven environment.
Effective written communication skills, particularly in preparing clear and concise transaction summaries.
Strong interpersonal skills with a client-focused mindset.
Proactive approach to problem-solving, with the ability to navigate ambiguity and develop practical solutions.
Team-oriented, with the ability to collaborate across functions and contribute to a growing platform.
Demonstrated ownership, accountability, and commitment to continuous improvement.

Responsibilities

Evaluate and execute borrower-driven requests in accordance with loan agreements and applicable GSE standards.
Manage transactions from initial request through final resolution, ensuring accuracy, completeness, and timely execution.
Review various requests, including ownership changes, equity transfers, property management updates, loan assumptions, collateral releases, easement requests, lease approvals, property-level consents, loan modifications, extensions, and restructurings, and insurance-related claims and disbursements.
Assess transaction risk and ensure consistency with agency guidelines and firm credit standards.
Escalate complex issues appropriately and contribute to solution development.
Maintain ongoing awareness of borrower performance and compliance with loan covenants.
Work with Subservicers on certain requests and approvals.
Identify emerging risks or performance issues.
Respond to borrower inquiries and provide clear guidance on GSE requirements and transaction processes.
Support portfolio-level initiatives, including reporting, data integrity, and operational improvements.
Participate in broader asset management activities such as financial reviews, inspections, or watchlist discussions.
Work closely with internal teams including originations, underwriting, servicing/asset management operations, and capital markets.
Contribute to process refinement, documentation standards, and workflow enhancements as the platform scales.
Support initiatives related to automation, data quality, and reporting infrastructure.
Maintain strong working relationships with borrowers, legal counsel, third-party vendors, and agency contacts.