Multifamily Agency Loan Asset Manager

Zions Bancorporation•Fort Lauderdale, FL

2h•$120,000 - $130,000•Remote

About The Position

Zions Capital Markets is building a premier agency lending and asset management platform, holding dual GSE licenses with Fannie Mae and Freddie Mac. This initiative includes establishing a robust asset management function focused on institutional execution, strong portfolio performance, and exceptional borrower experience. The Asset Management group manages loans from closing to repayment, acting as the main point of contact for borrowers, agencies, and internal teams. The platform supports a growing portfolio of multifamily loans and emphasizes operational excellence, proactive risk management, and responsive client service. The Multifamily Agency Loan Asset Manager will concentrate on transactional asset management and handling borrower requests, contributing to the administration of a multifamily loan portfolio. This position is suited for an individual with agency experience who excels at managing detailed workflows, understanding loan documents, and coordinating with various stakeholders. As part of a developing platform, this role also provides opportunities to engage in process development and platform scaling, with potential for career advancement.

Requirements

Bachelor’s degree in finance, real estate, economics, or a related field
Approximately 3+ years of relevant experience in commercial real estate asset management, servicing, or underwriting
Demonstrated exposure to borrower consent processing or transactional asset management
Ability to analyze loan structures and interpret legal documentation in a practical, transaction-oriented context
Strong quantitative and analytical skills, including comfort with financial statements and property-level performance metrics
High attention to detail and the ability to manage multiple concurrent requests in a deadline-driven environment
Effective written communication skills, particularly in preparing clear and concise transaction summaries
Strong interpersonal skills with a client-focused mindset
Proactive approach to problem-solving, with the ability to navigate ambiguity and develop practical solutions
Team-oriented, with the ability to collaborate across functions and contribute to a growing platform
Demonstrated ownership, accountability, and commitment to continuous improvement

Nice To Haves

Prior experience working with agency loan servicing (Fannie Mae and/or Freddie Mac) preferred

Responsibilities

Evaluate and execute borrower-driven requests in accordance with loan agreements and the applicable GSE standards.
Manage transactions from initial request through final resolution, ensuring accuracy, completeness, and timely execution.
Review a variety of requests, including but not limited to: Ownership changes and equity transfers, Property management updates, Loan assumptions, Collateral releases and easement requests, Lease approvals and property-level consents, Insurance-related claims and disbursements.
Assess transaction risk and ensure consistency with agency guidelines and firm credit standards.
Escalate complex issues appropriately and contribute to solution development.
Maintain ongoing awareness of borrower performance and compliance with loan covenants.
Work with Subservicers on certain requests and approvals.
Identify emerging risks or performance issues.
Respond to borrower inquiries and provide clear guidance on GSE requirements and the transaction processes.
Support portfolio-level initiatives, including reporting, data integrity, and operational improvements.
Participate in broader asset management activities when needed, such as financial reviews, inspections, or watchlist discussions.
Work closely with internal teams including originations, underwriting, servicing/asset management operations, and capital markets.
Contribute to process refinement, documentation standards, and workflow enhancements as the platform scales.
Support initiatives related to automation, data quality, and reporting infrastructure.
Maintain strong working relationships with borrowers, legal counsel, third-party vendors, and agency contacts.