Multicultural Inside Sales Executive - (Corporate)

Caesars Entertainment•Las Vegas, NV

About The Position

The Multicultural Inside Sales Executive serves as a primary growth engine for VIP marketing, managing outbound sales and telemarketing to Caesars Entertainment customers. The role develops strategic customer relationships through knowledge of casino systems and sales, converts sales activities into casino trips, and coordinates a seamless handoff to the on-property service team. The executive supports the VIP Marketing sales and service model, builds customer rapport, anticipates customer needs, and helps create pre-trip itineraries while working toward management-set goals. The position requires strong customer service and sales skills, commercial awareness, creativity in problem solving, and the ability to work effectively in a fast-paced, regulated casino environment. The executive develops and maintains relationships with coded players, communicates programs and services, participates in department and company initiatives, and supports team learning and continuous improvement.

Requirements

Fluent spoken, written, and reading proficiency in Mandarin.
One to three years of hospitality or sales experience.
High school diploma or equivalent.
Ability to make independent decisions that maximize customer service and program profitability.
Ability to manage time effectively and perform multiple tasks simultaneously, including assisting fellow Casino Sales Executives.
Systematic, process-oriented mindset to ensure seamless end-to-end customer experiences.
Excellent interpersonal skills.
Excellent oral and written communication skills.
Ability to listen and respond to visual and aural cues.
Ability to demonstrate the highest level of integrity and recognize standards required in a regulated business.
Ability to obtain a Nevada Gaming License.
Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, telephone/headset, fax machine, and photocopy machine.
Ability to work in moderate to loud noise conditions and tolerate areas containing secondhand smoke.
Ability to make telephone calls for extended periods, with a minimum of 60 or more calls per day.
Ability to lift up to 15 pounds and move around casino, hotel, and mall areas.
Ability to work for long periods under fluorescent lighting, primarily seated at a desk and using computer monitors and a keyboard; must also occasionally stand for long periods or walk long distances.
Ability to travel as needed.

Nice To Haves

Experience with luxury brands.

Responsibilities

Develop and maintain a coded player block through direct mail, email, telemarketing, and database use.
Conduct telephone solicitation and coordinate personalized direct mailings for assigned markets.
Ensure a seamless handoff of guest pre-trip itineraries to the VIP Hospitality team for on-property execution.
Comply with applicable rules, regulations, laws, policies, company expectations, and industry regulations, maintaining integrity and honesty.
Respond to and consistently meet the needs of coded customers.
Support and cultivate ideas and methods that deliver business solutions and improve efficiency, products, or services.
Communicate programs and services to relevant people, gain their support, and keep them informed of changes that may affect the business.
Prepare project plans that help move projects forward.
Demonstrate strong knowledge of casino systems, including LMS, CMS, Salesforce, EMS, Scheduler, and Ticket Sage.
Support outside employees or vendors who shadow the department and provide relevant departmental information.
Remain knowledgeable about property and market activity, existing products and services, new initiatives, bonus programs, and system changes.
Participate in department and company initiatives that drive sales and revenue.
Teach, mentor, train, and share information with team members.
Develop skills to handle increasingly complex matters.
Provide accurate, timely, and courteous information to customers and coworkers, seeking answers when unsure.
Build rapport and encourage trial and repeat visitation by projecting warmth and enthusiasm in person and on the phone.
Multitask and prioritize in a fast-paced environment.
Apply sales techniques to maximize performance, deliver service, build player loyalty, assist coworkers, anticipate customer needs, influence others, and demonstrate professional and functional business knowledge.
Travel as needed.